O pozici
About Us
Antavo is a rapidly growing, VC-backed scale-up disrupting the loyalty management market with its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform.
The Team
The Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative salespeople to savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus: our customers.
Customers are at the heart of everything we do, and we pride ourselves on always taking an innovative, customer-centric approach to creating the right experiences, products, and content for them.
With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are passionate, fearless and entrepreneurial.
If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!
Co budeš dělat
- Manage and grow relationships with Antavo customers across the EU region
- Act as the main Customer Success point of contact after implementation and throughout the customer lifecycle
- Build and maintain strong relationships with customer stakeholders, including marketing, CRM, loyalty, digital, product, technical, and executive teams
- Understand each customer’s business goals, loyalty strategy, success metrics, platform usage, and adoption needs
- Develop a strong working knowledge of the Antavo platform, including loyalty capabilities, configuration logic, workflows, integrations, customer use cases, and product releases
- Guide customers on how to use Antavo effectively to achieve their loyalty and business objectives
- Lead regular customer meetings, success planning sessions, Executive Business Reviews, and strategic check-ins
- Travel across the EU region when required, approximately 30-40%, to meet customers in person
- Conduct ad-hoc success planning sessions, strategic workshops, and customer alignment meetings when needed
- Proactively identify customer risks, blockers, adoption gaps, and opportunities for improvement
- Monitor customer health, adoption, satisfaction, engagement, and value realization
- Support renewal and expansion conversations by identifying customer value, risks, and growth opportunities
- Act as a bridge between customers and internal teams such as Product, Support, Professional Services, Implementation, Sales, Marketing, and Customer Engineering
Koho hledáme
- You should have strong experience in technology SaaS products . Experience in loyalty, CRM, MarTech, customer engagement, e-commerce, or digital commerce is highly preferred.
- A key part of this role is developing a strong understanding of the Antavo platform . You should be eager to learn how the platform works, understand customer configurations and use cases, and confidently guide customers on how to use Antavo effectively.
- Candidates must already be based in the EU region . Relocation and visa sponsorship is not available for this role.
- Candidates must be fluent in English, other languages considered a plus.
- Familiarity with e-commerce platforms such as Shopify and marketing CRM/automation platforms such as Salesforce, Oracle, or Emarsys
Benefity
- The opportunity to quickly advance in your career
- AntavoCare health insurance benefit
- International vibe: our working language is English , and we have 100 colleagues from 8 different nationalities
- A dynamic, no corporate-BS environment to learn, grow, and really make an impact
- You will have a strong team around you to support you in reaching your goals
