O pozici
Mercier Consultancy is seeking enthusiastic Slovak Speaking Travel Customer Support Associates to join our dedicated team for Booking.com in the stunning surroundings of Greece! In this role, you will serve as a key point of contact for Slovak-speaking travelers, providing outstanding customer support and ensuring they have a seamless and enjoyable experience during their travels.
Co budeš dělat
- Provide support to Slovak-speaking clients regarding their travel inquiries via phone, email, and chat
- Assist customers in the booking process and offer solutions to their travel-related questions
- Effectively resolve issues related to reservations, changes, or cancellations
- Maintain accurate records of customer interactions using our systems
- Collaborate with other teams to improve the overall customer experience
- Inform clients about travel options and services offered by Booking.com
- Gather customer feedback to drive service improvements
Koho hledáme
- Fluency in Slovak and English, both spoken and written
- Excellent communication and interpersonal skills
- Previous experience in customer service or travel support is advantageous
- Strong problem-solving skills with attention to detail
- Warm and welcoming personality with a focus on customer satisfaction
- Ability to thrive in a fast-paced environment while managing various inquiries
- Desire to learn about the travel industry and enhance customer service abilities
Benefity
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Fully Paid Training
- And More...