O pozici
Mercier Consultancy is seeking a Czech-Speaking Travel Support Agent to join our remote team while working from Greece. This role offers the flexibility of working from a beautiful location while providing excellent travel support services for Booking.com customers.
Co budeš dělat
- Deliver outstanding customer support to Czech-speaking users of Booking.com through various communication channels
- Help clients with reservations, modifications, cancellations, and general travel questions
- Resolve issues promptly and professionally to maintain high customer satisfaction
- Keep detailed records of interactions and transactions in the company database
- Work collaboratively with internal teams to improve customer service processes and policies
Koho hledáme
- Fluency in Czech and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
- Previous customer service experience, preferably in travel or hospitality
- Strong communication and problem-solving skills
- Comfortable working remotely and managing time effectively
- Self-motivated, proactive, and detail oriented
- Ability to work in a fast-paced environment and handle multiple tasks
- Right to live and work in Greece or EU citizen status
Benefity
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Private Health Insurance
- 2 Extra Salaries Per Year
- A lot of extra perks