O pozici
We are seeking a dedicated and proactive IT Support Specialist to join our team. This role is responsible for delivering high-quality technical support, managing IT assets, and ensuring seamless operation of IT and AV systems. The ideal candidate will have hands-on experience with ServiceNow, asset management, and end-user support in a corporate environment.
Co budeš dělat
- Deliver Install, Move, Add, Change (IMAC) services for IT hardware and software.
- Perform break-fix troubleshooting and provide end-user support.
- Build and configure systems using standard client images (e.g., eCore).
- Provide full onsite technical support, ensuring a positive user experience.
- Replace and coordinate repair of user hardware.
- Manage telecom services, including client phone numbers (e.g., Vodafone).
- Assist with equipment ordering and general IT support desk administration.
- Maintain organized and clean workspaces and equipment areas.
- Manage and resolve tickets in ServiceNow within defined SLAs.
- Utilize ServiceNow for incident, problem, and change management.
- Maintain accurate documentation and ticket updates.
- Forecast hardware needs and manage IT inventory accordingly.
- Order hardware and supplies based on forecast and business requirements.
- Maintain and update asset records in asset management systems.
- Provide support for corporate AV and video conferencing systems.
- Conduct preventive maintenance or coordinate with AV vendors.
- Regularly inspect meeting rooms to ensure AV equipment is functional and properly configured.
- Collaborate with stakeholders on special projects as assigned.
- Support the team with additional tasks as directed by the operations manager or team lead.
Koho hledáme
- Proven experience in IT support roles, preferably in a corporate environment.
- Hands-on experience with ServiceNow and IT asset management.
- Strong troubleshooting and problem-solving skills.
- Familiarity with AV systems and conferencing tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
