O pozici
Purpose of the RoleThe Infrastructure Ops Manager leads Platform Services & FinOps for the Serco Europe cloud platform, reporting to the Head of Architecture Europe. The role ensures effective operational governance, service performance, financial management and continuous improvement.
The position translates technology strategy into operational processes, governance and measurable outcomes, acting as the primary operational owner of the cloud platform. It ensures collaboration between Architecture, Engineering, Operations and third-party providers to deliver agreed service outcomes and coordinates internal teams and external providers.
Co budeš dělat
- Platform Governance & Operating Model
Define and maintain the cloud platform operating model
Establish governance processes, operational controls and service management practices
Align architecture decisions with operations and business objectives
Drive standardisation, maturity and continuous improvement
Maintain up-to-date operational documentation and governance artefacts
- Service Management & Operational Performance
Own platform service performance and reliability
Define and monitor SLAs, OLAs, KPIs and service metrics
Coordinate service transition, readiness and acceptance
Lead service reviews and continuous improvement initiatives
Manage major incidents, escalations and service requests
Ensure clear ownership, progress tracking and stakeholder communication
- Team Leadership & Coordination
Lead and develop the Platform Services & FinOps function
Coordinate internal roles (Solution Architect, Cloud Engineer, Workplace & Identity Engineer, Automation & Operations Engineer)
Prioritise and assign work across the platform team
Coordinate external MSPs and partners in line with the Serco Europe RACI matrix
Ensure accountability, clear hand-offs and effective collaboration
Support team development and foster a culture of operational excellence and continuous improvement
- Stakeholder & Supplier Management
Act as the primary operational interface across Architecture, Engineering, MSPs and business stakeholders
Govern service delivery across internal and external providers
Facilitate governance forums, service reviews and supplier performance reviews
Manage supplier relationships and stakeholder expectations
Provide reporting on performance, risks, costs and improvements
Act as escalation point for ICT teams and ensure effective resolution tracking
Maintain strong relationships across Serco Europe ICT functions
- FinOps & Cost Governance
Own the financial governance of the Serco Europe cloud platform.
Drive cost transparency, optimisation and accountability across Azure, Microsoft 365 and associated cloud services.
Lead cloud consumption analysis, forecasting, budgeting and cost reporting activities.
Establish and maintain chargeback and showback models where appropriate.
Support business cases, investment decisions and budget planning through financial and consumption insights.
Monitor and optimise emerging consumption areas including AI, data and platform services.
Promote a cost-aware culture across technology teams and stakeholders.
Koho hledáme
- Experience leading platform/service teams in a cloud environment within a large organisation
- Experience managing internal teams and third-party providers within governance frameworks
- Strong background in service management, operational governance and stakeholder engagement
- Experience with KPIs, SLAs and continuous improvement frameworks
- Demonstrated leadership and team coordination skills
- Ability to translate strategy into operational outcomes
- Experience working across multiple stakeholders and suppliers
- Strong communication, planning and organisational skills
- Degree in Computer Science or similar
- Good English (mandatory)