O pozici
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Marketing Job Sub Function: Events Job Category: Business Enablement/Support All Job Posting Locations: Diegem, Flemish Brabant, Belgium, Hamburg, Germany, Prague, Czechia, Zug, Switzerland Job Description: Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
Co budeš dělat
- This role is accountable for driving customer satisfaction through the flawless, logistical execution of J&J internal and international meetings, educational courses, and third-party events. These include events like: Educational courses up to 50 participants (f2f within EMEA and virtual) for Sales Learning & Development (internal employees) and Educational programs for Healthcare Professionals (external customers) Webinars NPIs / Product launch Participation to congresses Internal meetings, non-educational and third-party events (non-J&J owned) Symposia / flagship events
- Partner with internal and external stakeholder and manage all logistical aspects of events e.g. venues, hotel rooms, travel, catering, audio visual, external vendors etc. and deliver events on time, within budget
- Delegate management: Create and publish events in the Global Event Registration System (cvent), manage registration and oversee registration information, prepare pre and post event communications
- Collaborate with approved Global Meeting & Travel Agency on venue/hotel research, site selection, contract negotiations and travel bookings
- Actively collaborate with internal departments e.g. Marketing, Professional & Commercial Education, internal Catering & Service companies, Health Care Compliance, Finance, IT, Procurement, etc.
- Actively manage and oversee events on the day of, including reactive problem-solving, directing event set-up, communicating and supporting all staff members
- Prepare pre-budget and manage cost reconciliation and cross-charges after each event
- Report KPIs and other metrics, e.g. Net Promoter Score, delegate numbers, budgets, expenses, etc.
- Pro-actively participate in various projects
- Occasionally willing to work unsocial hours
Koho hledáme
- Excellent customer experience and exceptional customer service skills
- Excellent organizational and administrative skills, including attention to detail and multitasking skills with the ability to prioritize
- Excellent, clear and concise communication skills –with the ability to influence and develop tailored solutions
- Familiarity and flexibility working in a fast-paced, demanding and deadline-driven environment.
- Ability to work on own initiative but also being a natural team player, who can work collaboratively with colleagues in a diverse and remote team and will pitch in as required, demonstrating loyalty and commitment to the organization and team members
- Solution driven and outcomes focused with a proactive, can-do attitude and good problem-solving skills with the ability to manage conflicts constructively
- Excellent skills in Microsoft office software, Cvent knowledge preferred
- Fluent in English, both written and verbal (other languages preferred)
- Educated to Higher Education or equivalent caliber (University degree in Business administration/events/tourism/marketing and/or an apprenticeship in the tourism business or hotel or event agency area)
- Customer service experience –essential
- Minimum of 3 years of working experience
- 2-3 years Health Care Industry Experience –preferred
- Ensure excellent event execution and delivery
- Enhance the Events Experience by being customer centric and solutions oriented
- Drive quality to a consistent standard as well as set new, higher standards and support to implementing those by challenging the status quo, thinking outside of the box, and diligently following through commitments
- Ensure events adhere to Health Care Compliance guideline and other regulations and be transparent with all aspects of non-compliance
- Follow the latest event industry trends like technical solutions, vendors, system capabilities, etc.
- Ensure correct usage of branding within all communication to drive consistency within the customer experience
Benefity
- In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans.
