O pozici
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proud track record of connecting top multilingual talent with world-class employers across a broad range of industries. We specialise in placing skilled professionals in dynamic, rewarding roles throughout Europe, with particular expertise in the tourism, hospitality, and travel sectors. At Mercier Consultancy Group, we are committed to delivering exceptional career opportunities that empower professionals to grow, thrive, and succeed on an international stage.
Mercier Consultancy Group is proud to present an outstanding opportunity for a Czech Speaking Reservations Agent For Booking.com position in Greece — one of the most sought-after Czech-speaking jobs currently available in the European tourism industry. In this role, you will serve as a trusted point of contact for Czech-speaking travellers, providing expert reservations support and delivering an elevated customer experience on behalf of one of the world's leading online travel and accommodation platforms. This is a remote position based within Greece, offering exceptional flexibility combined with the professional prestige of supporting a globally recognised brand in the vibrant tourism sector.
Co budeš dělat
- Handle inbound reservations enquiries from Czech-speaking customers via phone, email, and live chat, providing accurate and timely support throughout the booking process
- Assist travellers with hotel, accommodation, and travel reservations on the Booking.com platform, ensuring a seamless and positive customer journey from start to finish
- Resolve booking modifications, cancellations, and complaints in a professional and empathetic manner, always prioritising customer satisfaction in line with tourism industry standards
- Provide detailed information regarding accommodation options, travel policies, special offers, and platform features to Czech-speaking guests
- Liaise effectively with accommodation partners and internal departments to coordinate reservations and resolve any discrepancies swiftly and professionally
- Accurately document all customer interactions, reservations data, and case outcomes using internal CRM systems, maintaining the highest standards of data integrity
- Identify opportunities to upsell and promote additional travel services and premium accommodation options, contributing to overall business performance targets
- Stay up to date with the latest tourism industry trends, platform updates, and promotional campaigns to provide customers with current and relevant information
Koho hledáme
- Native or fluent Czech language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in Czech
- Valid EU passport or appropriate documentation permitting legal employment within Greece (mandatory)
- Previous experience in a customer service, reservations, travel, or tourism-related role is highly advantageous
- Strong communication and interpersonal skills, with a genuine passion for delivering outstanding customer experiences in the tourism industry
- Comfortable working with digital tools, CRM platforms, and online booking systems; proficiency in English is an asset
- A proactive, solution-oriented mindset with the ability to manage multiple enquiries efficiently in a fast-paced, remote working environment
Benefity
- Competitive Monthly Salary reflective of your experience and expertise
- Fully Paid Professional Training to prepare you thoroughly for success in the role
- Comprehensive Private Health Insurance for your peace of mind
- Fully Paid Relocation Package including round-trip flight, airport transfer, and hotel accommodation upon arrival in Greece
- Monthly Performance Bonus rewarding your dedication and outstanding results
- 2 Extra Salaries Per Year — a 13th and 14th salary, reflecting our commitment to truly valuing our team members
- Stable, long-term remote employment within a globally recognised tourism brand
- A supportive, multicultural team environment that champions your professional development
