O pozici
At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them.
If you love to learn, experiment, think boldly, make decisions, and build things that matter - you’ll feel at home with us.
Co budeš dělat
- Deliver friendly and solution-oriented support via phone, chat, and email
- Conduct structured phone interviews with potential customers to assess needs and recommend products
- Drive upsells by identifying value-aligned opportunities – no pushy tactics here
- Resolve customer issues with calmness, care, and follow-through
- Record feedback and flag trends to help the team improve our services
- Maintain a professional tone that reflects our brand values across all communication channels
- Collaborate cross-functionally to ensure a smooth customer journey from start to finish
Koho hledáme
- Fluent or near-native spoken English - clear, professional, and warm communication is a must
- Hands-on experience with quilting - you can confidently discuss patterns, stitches, materials, and common technique questions
- Proven background in phone-based customer support and/or upselling
- Strong emotional intelligence, active listening, and the ability to build trust quickly
- Comfortable working independently and managing a steady daily workload
- Reliable computer and high-speed internet connection
- Previous remote work experience is a plus
Benefity
- Full flexibility with your schedule in a fully remote setting, while Hubstaff ensures transparency and fairness.
- Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.
- A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.
- Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.
- A budget for your home office setup so you’re comfortable working how you like and where you like.
- Strong company culture and a network of unique individuals that celebrate you.
