Customer Service Specialist (f/m/d) — Freudenberg | joboostr

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Customer Service Specialist (f/m/d) — Freudenberg | joboostr

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Customer Service Specialist (f/m/d)

Freudenberg

Česko, Praha·před 1 dnem

Mám zájem Přizpůsobit životopis

O pozici

Working at Freudenberg: We will wow your world!

Co budeš dělat

Manage customer sales activities and processes, ensuring efficient execution and a high level of service excellence
Act as a trusted advisor and key point of contact for customers, addressing complex inquiries and resolving issues effectively
Analyze customer and sales data to identify trends, opportunities, and solutions that support business objectives
Communicate complex information clearly to customers and internal stakeholders, ensuring alignment across functions
Collaborate with cross-functional teams to manage dependencies, streamline processes, and enhance the customer experience
Handle non-routine and complex situations with sound judgment, problem-solving skills, and a customer-focused approach
Support continuous process improvement initiatives to drive operational efficiency and service quality
Provide guidance and knowledge sharing to team members, acting as a subject matter expert within the team

Koho hledáme

Vocational training or equivalent experience in customer service or related fields
Fluency in Czech
Strong English communication skills (written and verbal)
Proven ability to handle technical processes and procedures with minimal supervision
Experience in specialized tasks, administrative support, or customer-focused roles in office, field, or site settings
Skilled at identifying patterns, linking issues, and anticipating broader impacts
Deep expertise in specific processes or broad proficiency across multiple areas through hands-on experience

Plný úvazekMid