Customer Experience Manager — Mr Fluffy Friend | Joboostr

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Customer Experience Manager — Mr Fluffy Friend | Joboostr

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Customer Experience Manager

Mr Fluffy Friend

ČeskoRemote·Dnes

Mám zájem Přizpůsobit životopis

O pozici

Customer Experience Lead / Manager — Own the Full Customer Journey for a Global Pet Brand FREELANCE & REMOTE You've already built or run a customer experience operation, and you're ready for a role where you actually get to own it — end to end, with real trust and room to run. We're a global pet brand: a start-up working with a tight-knit team of freelancers, and a culture that moves fast, communicates honestly, and gives people ownership instead of micromanaging them. We're looking for one person to take charge of our Customer Experience completely. You won't be responding to tickets - you're shaping the whole experience and leading our Customer Service Team.

Co budeš dělat

Lead our Customer Service team — set the standard and keep them sharp, supported, and motivated
Automate workflows and support so the team can scale without getting buried in repetitive work
Run quality control: dig into the data, spot patterns, and feed real insights to our Supply Chain team so our products keep getting better
Own communication across the whole journey — think of order materials, manual videos, order updates, post-purchase, every touchpoint a customer has with us

Koho hledáme

You've led a CX or customer service function before and you're ready to step into more ownership
You're proactive — you tend to spot the problem and solve it before anyone asks
You're comfortable with data and can turn it into decisions
You like building systems and automating the repetitive stuff
You're direct and honest, and you appreciate the same back
You stay calm and adaptable when plans shift (they will — we move fast)
You want to feel close to the people you work with, not just clock in and out
Please note that this is a Freelancer role, signing an NDA with non-compete clause is mandatory and you will have to use our Time Tracking Tool. If one of these requirements can't be met, please don't apply.

Benefity

Real ownership of a core function in a growing global brand, working closely with our leadership
People who deliver here can earn well above what a "normal" company offers
A team that genuinely enjoys working together and looks after its people (our CS team gets a yearly trip together, and we go out of our way to take care of our people)
Fast and clear communication — everything runs on Slack, not buried in email threads

KontraktSeniorRemote