O pozici
Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing. Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta. Business Unit Overview This position is part of Novanta’s ATI Industrial Automation business unit. ATI is the world’s leading developer of robotic end of arm technologies. ATI end-effectors enhance productivity and flexibility of robotic and automated solutions across a wide spectrum of industries through capabilities such as automatic tool changing, force-torque sensing, material removal, and more. Since 1989, their commitment to engineering excellence, superior quality, and customer-focused support drives them to innovate and continuously improve the most reliable automated solutions available.
Co budeš dělat
- Handling a broad range of customer inquiries via multiple channels in a timely, professional manner.
- Providing product, pricing, and service information to customers.
- Entering and maintaining accurate customer orders using various software applications.
- Resolving a broad spectrum of customer complaints and issues with empathy and understanding.
- Collaborating cross-functionally to provide accurate and timely information to customers.
Koho hledáme
- Prior customer support experience.
- Experience with order entry and processing orders is preferred.
- Fluent English speaking skills
- Have excellent communication skills, both written and verbal.
- Be able to work well with others in a busy and dynamic team environment.
- Be able to prioritize and multitask effectively while being detail-oriented and organized.
- Demonstrate empathy and patience when dealing with customers.
- Be proficient in using computers and technology.
- Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Collaborative Team Player - Collaborative: Is intentional about seeking input and including others when making decisions. Humility: self aware, vulnerable, willing to reflect critically on opportunities for self improvement. Interpersonal Influence: listens, masters productive conflict, works across functions and BU boundaries. Trustworthy: Builds trusting relationships by being transparent and ac
- Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
Benefity
- Extra week of vacation (25 days/year)
- 5 sick days per calendar year
- 1 day of paid time off for charitable activities/year
- Flexi Pass vouchers with a nominal value of 1000 CZK/month
- Contribution to supplementary pension insurance 1000 CZK/month (after the probationary period)
- Flexible working hours (core 10 – 15:00)
- Every year, wages are reassessed from 1 April
- Meal vouchers in the form of a flat rate – monetary value (129,50 CZK/day)
- Monetary allowance for working from home (max. 2 days/week)
- MultiSport for only 300 CZK/month
- Bonuses for recommending a new employee up to CZK 110,000
- Free refreshments at the workplace (juice, hot drinks – great coffee, tea; healthy snacks and fruit/vegetables 2 times a week)
- Training, language courses, career advancement
- Dog-friendly office, Family-friendly environment
- Corporate events – Summer Party, Christmas Party, Family Day, SportDay, Board Game Afternoon, Meet & Greet and more
- Free parking for employees and shower at the workplace for athletes
