O pozici
We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Co budeš dělat
- welcome and consult with our SAP Concur Expertise & Care customers from the MEE region.
- serve as the primary point of contact for assigned client portfolio and service requests, coordinating internal teams to deal with client´s escalations and requests.
- work on guidance, configuration and best practice advice to a portfolio of more than 200 clients from all around the world.
- Maintain, configure, and administer the SAP Concur site of our customers and provide best practice advice and guidance.
- Work directly with administrators of clients that acquired a version of an “Expertise & Care” service on top of the standard support that SAP Concur is providing.
- Cooperate closely with other teams within SAP Concur.
- On clients’ request, organize operational calls to discuss changes in the configuration.
- Ensure that clients stay informed of the new features available through the monthly release calls.
- Have the opportunity to implement new configurations in the customers’ entity where applicable.
Koho hledáme
- Fluency in English and German
- Experience in client-facing/service roles
- Previous involvement in projects, consulting and/or software implementation
- Strong organizational skills and ability to deliver on commitments
- An affinity for software & technology
- Passionate in seeking for resolution
- Experience with financial applications and knowledge of accounting processes is a plus
- Eager to work on personal development
Benefity
- yearly bonus plan, fully subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice, 6 sick days, contribution to pension and health insurance, cafeteria system, SAP shares program, referral bonus, different trainings (language courses etc.), flexible work schedule.
- free gym, massages, ping-pong or table football.
- social events, team buildings or internal ping-pong league.
- represent SAP Concur in various sport events.
- opportunity to share innovative ideas on the processes and involve you in different internal initiatives to align with your professional and personal development goals.
