O pozici
An Amazing Career Opportunity for a BUSINESS DEVELOPMENT SUPPORT SPECIALIST !!
Location: i-Park, Kulai
Job ID: 48783
Do you LOVE rewards as much as we do? Do you enjoy the planning, implementation, and communication of Total Rewards Programs?
Does compensation, sales incentives, global position structures, career frameworks, health and wellness benefits, global mobility, immigration, and M&As - get you out of bed in the morning? If so, we want to hear from you!
Who are we?
HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo
IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services.
HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.
Are you ready to make a difference? Join us and help shape the future of security.
Co budeš dělat
- The Business Development Support Specialist provides operational, commercial, and technical support to the Lux Group Business Development organization. The role supports the BD Director in managing the prelaminates portfolio for both external and intra‑group customers, ensuring accurate coordination and consistent communication across teams, sites, and business units.
- Based at the HID Kulai production site, the role ensures efficient coordination between Malaysia, Granges, and Lanškroun, facilitating strong communication with Engineering, Manufacturing Engineering, Product Management, Operations, and Quality. The position strengthens customer engagement, ensures documentation and cost accuracy, contributes to cost‑down initiatives, and reinforces cross‑functional alignment
- In addition to commercial and technical coordination, the role holds an essential responsibility for cost accuracy and cost‑down support across the Lux Group product portfolio. Starting with prelaminates, the BD Support Specialist ensures correct cost inputs, validates BOM data, monitors cost‑impacting changes, and collaborates closely with Operations, ME, Procurement and Finance to identify and drive cost‑reduction opportunities. This contributes to improved product competitiveness, margin discipline, and reliable cost information for internal decisions and customer quotations.
- Assist in managing the full customer lifecycle for prelaminates, including inquiries, quotations, other customer documentations, sample requests, and project follow‑up
- Support external customers with timely and accurate product information, lead times, pricing, certifications and technical documentation
- Coordinate with intra‑group customers (Placard, PACS, Assa Abloy, etc.) on planning, forecasts, documentation, changes and custom developments
- Track the status of commercial projects and provide regular updates (weekly/monthly reporting)
- Review incoming project requests and gather clarifications; consolidate technical + commercial inputs for the BD Director
- Support development activities for strategic projects, including new materials, new processes, new machines, and customer‑specific requirements
- Track development milestones, customer validation steps, and coordinate internal sample production, shipment and follow-up. Proactively escalate risks or delays
- Support the creation and update of datasheets, product specification and any others technical references for prelaminated
- Provide cost‑impact assessments for project requests, helping guide decisions related to materials, processes, and product configuration
- Support potential expansion to new internal customers and/or APAC region for ext. and/or Int. Customers (example: Placard)
- Act as a bridge between Lanškroun and Malaysia operations as well as Granges teams for topics related to ERP, product configuration, production constraints, and data alignment ensuring good visibility on joint developments or shared accounts
- Ensure smooth communication with Engineering, Manufacturing Engineering, Product Management and Manufacturing teams for developments or customer-specific configurations
- Follow up internally to ensure projects progress according to schedule, escalating risks when needed
- Support claim handling by collecting technical information, interacting with Quality, and helping document conclusions
- Ensure adherence to HID Global Quality, Security, Safety and Environmental procedures
- Actively contribute to cost‑down initiatives across the portfolio (materials optimization, process simplification, yield improvement, scrap reduction, supplier alternatives)
- Perform regular reviews of prelaminate cost structures as well as support the team on overheads reviews, supporting drive down of overheads on Lux Group products
- Maintain up‑to‑date records in ERP, Agile and tracking tools
- Create or update product documents (datasheets, technical overviews, comparison tables) for customers and internal teams
- Prepare forecasts, dashboards, and budget follow-up reports as required
- Maintain accurate cost and pricing documentation; support cost‑tracking dashboards and provide updates for cost‑down progress
Koho hledáme
- Degree in Business, Engineering, Materials Science, Electronics, or related field (equivalent experience accepted)
- Experience in customer support, technical sales, project coordination, or product administration (preferably in smart cards, RFID, electronics or similar environment)
- Familiarity with smart card components, RFID modules, prelaminates, or production processes is an advantage
- Ability to communicate clearly in English, verbally and in writing
- Ability to read and interpret technical documentation, specifications, international technical standards, etc
- Proficient with MS Office (Excel, PowerPoint, Word)
- Familiar with ERP systems and CRM tools
- Comfortable working with multiple systems and managing structured data
- Highly organized, structured, detail-oriented and reliable
- Proactive, autonomous, ability to work with partial information and follow up proactively
- Problem-solving mindset & can-do attitude, high sense of ownership
- Strong communication skills and ability to work across cultures and functions
Benefity
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
