O pozici
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we don’t just support patients—we empower them to live healthier, fuller lives. As a Product Support Specialist, you’ll play a vital role in our Diabetes division, helping people manage their health with confidence. Every conversation you have will make a real difference in the lives of people living with diabetes and those who support them. If you have a passion for helping others and a knack for problem-solving, we’d love to have you on our team! Based in Prague, we’re a multilingual, international group dedicated to creating exceptional customer experiences, giving people peace of mind, and supporting them throughout their healthcare journey. We offer a flexible working model that combines the benefits of both office and home environments, ensuring a healthy work-life balance. Joining our team means unlocking growth opportunities where you can gain technical expertise, expand your knowledge, and build a meaningful career with purpose at one of the world’s leading healthcare organizations.
Co budeš dělat
- Provide product-oriented support and technical services for customers by responding to incoming inquiries (phone, e-mail) concerning product operation, troubleshooting, specifications, warranty questions, accessories identification or questions about their medical device.
- Provide troubleshooting and resolution associated with device functionality and capability.
- Provide patients with ongoing personalized support and education to help them make the most of their diabetes management, assist patients to learn more about Medtronic diabetes therapies.
- Concisely and accurately document customer feedback and any troubleshooting completed during the call, identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes).
- Coordinate return flow for all products for quality analysis.
- Follow up on and monitor the product complaint resolution back to the customer, in close coordination with the US and local stakeholders.
- Provide reporting, analysis and support, closely cooperate with Medtronic Diabetes business, marketing and other departments, participate in outbound calling under supervision to pro-actively reach out to patients to review their therapy adherence, or for educational or marketing purposes.
Koho hledáme
- Fluency (native speaker) in Polish language and fluent/advanced English language skills (min B2).
- Ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements.
- Ability to present information in a clear and timely manner to customers experiencing medical emergencies.
- Ability to handle multiple/complex tasks, to maintain composure under pressure.
- Ability to work shifts (8.5 hours shift within 7am-5pm).
- Completed secondary or university education.
Benefity
- We offer a flexible working model that combines the benefits of both office and home environments, ensuring a healthy work-life balance.
- Joining our team means unlocking growth opportunities where you can gain technical expertise, expand your knowledge, and build a meaningful career with purpose at one of the world’s leading healthcare organizations.
- Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
