VIP Account Manager

Who we’re looking for

• 1-3 years of experience in Account Management, VIP Management, Customer Success, Retention, Sales, or similar roles;
• Experience in iGaming or understanding of client retention, lifecycle management, and VIP player behaviour;
• Ability to manage several VIP clients simultaneously, work with client activity data, and act on insights;
• Upper-Intermediate or higher English level and fluent Ukrainian;
• Hungarian language will be a plus.

What you’ll do

• Build and develop long-term relationships with VIP clients;
• Manage and grow a portfolio of high-value users;
• Deliver a personalised, high-touch client experience;
• Drive client engagement, retention, loyalty, and activity;
• Understand player behaviour and identify opportunities for growth;
• Work with client insights to improve the VIP experience;
• Collaborate with cross-functional teams in a dynamic iGaming environment;
• Contribute to business expansion and the development of new markets.

About the position

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Benefits

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.