Professional Services EngineerVerified as a real position

Who we’re looking for

• Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent practical experience
• 5+ years of experience in technical success, customer-facing implementations
• Strong problem-solving skills with the ability to diagnose complex systems and APIs
• Excellent communication skills - able to explain technical concepts clearly to both technical and non-technical audiences.
• Experience with system and data administration, Kubernetes and helm, Python, PowerShell, regex and Regulatory compliance

What you’ll do

• Work with customers, usually via screen share, to configure Inventa software relative to their business needs and use cases. Drive adoption.
• Guide customers through technical setup, configuration, and integration
• Connect Inventa to various applications, including on-premises databases and file servers, cloud databases and file storage, SaaS applications, and data lakes.
• Accurately report project status to stakeholders.
• Troubleshoot connectivity, permissions, resource utilization, and other issues.
• Manage customer expectations by setting clear success criteria, fostering a collaborative attitude, and understanding platform capabilities.
• Deeply understand the product architecture and integrate external systems to Everpure Data Intelligence using APIs.
• Create and maintain technical documentation, FAQs, and knowledge base articles.
• Share insights with sales, success and product teams to improve processes and product usability.
• Travel up to 10-25% based on customer requirements and business priorities
• We are primarily an in-office environment and therefore, you will be expected to work from the Prague office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

About the position

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure Data Intelligence (formerly 1touch.io) enables enterprises to discover, classify, and contextualize data across cloud, on-premises, and edge environments, improving AI accuracy, building trust in AI outcomes, reducing risk, and delivering measurable business impact. We are seeking a Professional Services Engineer to join a team working with some of the world’s largest financial services, healthcare, retail, government, and technology customers to help them understand and secure their data.

Benefits

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.
• And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.