Pre-VIP Account Manager

Who we’re looking for

• 2+ years of experience in VIP Account Management, Customer Relationship Management, Customer Success, Sales, or similar client-facing roles;
• Experience in the iGaming industry is highly preferred;
• Understanding of the iGaming and Sports Betting market would be a strong advantage;
• Good understanding of key iGaming KPIs and player lifecycle metrics;
• Strong analytical skills with the ability to interpret customer data and identify trends;
• Experience working with CRM platforms and data visualization tools (e.g. Tableau) would be an advantage;
• Familiarity with workflow tools such as Jira or similar platforms is a plus;
• Knowledge of regulatory compliance within the gaming industry would be beneficial.

What you’ll do

• Build long-term relationships with pre-VIP players by understanding their needs, preferences, and gaming behavior;
• Manage a portfolio of customers and proactively drive their engagement, retention, and progression toward VIP status;
• Deliver personalized communication through calls, messages, promotions, and tailored offers;
• Analyze customer activity and identify opportunities to improve player retention, deposits, and overall engagement;
• Use data and customer insights to make informed decisions and optimize portfolio performance;
• Collaborate closely with VIP CRM, BI, Customer Support, and other internal teams to deliver the best customer experience;
• Resolve customer issues efficiently while ensuring compliance with company policies and gaming regulations;
• Track and achieve individual KPIs related to customer growth, retention, and portfolio performance.

About the position

Our client, a fast-scaling international marketing company, is a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries.

Benefits

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.