Director of User Experience / Head of User Experience (m/f/n)Verified as a real position

Who we’re looking for

• Proven experience in senior UX leadership roles such as Director of User Experience, Head of UX, Design Director, UX Director, Senior UX Manager, Head of Product Design, or similar.
• Strong hands-on background in User Experience, Product Design, Interaction Design, Service Design, UX Research, or related disciplines.
• Experience leading larger UX, product design, research, or design operations teams in a complex software product organization.
• Ability to define UX strategy, operating model, governance, maturity roadmap, and organizational priorities.
• Strong understanding of modern UX practices, including product discovery, continuous discovery, user research, usability testing, user journeys, service blueprints, information architecture, onboarding, accessibility, design systems, and design operations.
• Experience working with complex software products, ideally in enterprise, B2B, SaaS, cybersecurity, IT operations, security operations, or similarly technical domains.
• Ability to connect user needs, business goals, product strategy, and technical constraints into a clear and actionable UX direction.
• Strong understanding of Customer Experience principles, including customer journeys, lifecycle thinking, Voice of Customer, CX metrics, journey ownership, and customer-centric transformation.
• Proven ability to influence senior stakeholders and drive alignment across Product Management, Engineering, Architecture, Marketing, Sales, Support, Customer Experience, and executive leadership.
• Strong people leadership skills, including the ability to develop senior talent, coach managers, resolve conflicts, and build a motivated and high-performing team.
• Natural authority, sound judgment, and the ability to make difficult prioritization and organizational decisions.
• Excellent communication and storytelling skills, including the ability to explain UX topics clearly to technical, business, and executive audiences.
• Ability to operate in a complex, global, matrixed organization and influence without relying only on formal authority.
• Strategic thinking combined with pragmatic execution focus.
• Advanced level of English, both written and spoken.

What you’ll do

• Define and continuously evolve the UX vision, strategy, and operating model across ESET’s product organization.
• Lead the User Experience function as a strategic capability, not only as a delivery or design service.
• Manage, develop, and mentor UX leaders, interaction designers, researchers, product designers, and design system specialists.
• Strengthen UX maturity across the organization, including methodology, governance, roles, responsibilities, and stakeholder engagement.
• Ensure that UX work is connected to product strategy, business priorities, technology direction, and real user/customer needs.
• Drive UX contribution at company, portfolio, segment, program, and product level.
• Oversee key UX disciplines, including product discovery, user research, usability validation, interaction design, product design, service design, information architecture, user journeys, onboarding, and design systems.
• Establish clear prioritization and decision-making mechanisms for UX activities across multiple products, segments, and initiatives.
• Partner closely with Product Management, Engineering, Architecture, Customer Experience, Marketing, Sales, Support, and senior leadership.
• Represent the user perspective in strategic product and business discussions.
• Cooperate with Customer Experience stakeholders on shared customer/user journeys and cross-functional journey governance.
• Build scalable ways of working between UX and delivery teams, including cooperation models, UX ambassadors, design system adoption, and UX participation in discovery and planning.
• Support strategic initiatives such as product simplification, solution consolidation, information architecture, design system evolution, and UX contribution to transformation programs.
• Build and maintain a high-performing UX organization with clear roles, responsibilities, career growth, and leadership succession.
• Ensure that UX insights, research findings, and experience recommendations are communicated clearly to senior stakeholders and executive audiences.

About the position

At ESET, we are looking for a senior Director of User Experience / Head of User Experience who will take strategic ownership of the User Experience function across our global product organization.

Benefits

• Health & well-being BenefitPlus Healthcare (check-ups/annual programs)
• Multisport card
• Travel card "električenka"
• Supplementary pension saving
• Sick days
• Family Marriage allowance
• Childbirth allowance
• Parental contribution
• ESET family events (Family day, St.Nicholas)
• Office Refreshments in the office (fruits, coffee, soft drinks)
• Let´s get together breakfast
• Activity room, quiet room
• ESET events (Žranica, Christmas party..), teambuildings
• Loyalty allowance
• Loyalty extra days off
• Loyalty cake
• Loyalty glass award
• Refer a friend
• Christmas presents
• Discounts from external providers