Business Data Operations Analyst – Customer ExperienceVerified as a real position

Who we’re looking for

• Education: Graduate degree in a relevant field (e.g., Finance, IT, Computer Science) or equivalent work experience
• Language: Fluent or native English (written and spoken)
• Technical Skills: Advanced MS Excel Experience with Salesforce Knowledge (novice to intermediate) of SQL, Python, -R, or Power BI is a strong asset
• Experience · Minimum 3-5 years overall experience, minimum 2+ years in data management, including: Processing and managing data from multiple sources Driving data quality improvement initiatives using root cause analysis Interfacing with business stakeholders
• Experience in a corporate business environment
• Soft Skills: Ability to operate effectively in a complex, global matrix organization Proactive, autonomous, and solution-oriented mindset Strong communication skills with the ability to engage and influence stakeholders Adaptable and flexible Well-organized, with strong prioritization skills and a focus on delivering high-quality outputs on time

What you’ll do

• Data Cleaning and Preprocessing: Clean and structure data to remove inaccuracies, inconsistencies, and duplicates. Prepare datasets through normalization, transformation, and encoding.
• Data Quality Management: Monitor and audit data quality on a regular basis, implementing actions to maintain and continuously improve data standards.
• Data Enrichment: Gather and integrate additional customer-related data (primarily from Salesforce CRM), ensuring accuracy, timeliness, and alignment with the defined data architecture. Ensure compliance with data governance and regulatory requirements.
• Data Modeling: Develop and maintain data models to support business needs, including segmentation, structuring, and analytical use cases.
• Master Data Management: Contribute to and execute the Master Data Management strategy and roadmap.
• Customer Experience Data Strategy Support: Support the implementation of data collection, storage, and modeling strategies for the Customer Experience function.
• Documentation & Enablement: Develop documentation and training materials to support stakeholders and embed Master Data Management best practices.
• Stakeholder Management: Build strong working relationships and foster effective communication with data owners and stakeholders across functions and geographies.

About the position

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.