AI Demo Operations SpecialistVerified as a real position

Who we’re looking for

• You're AI-native in how you work. You use AI tools to move faster, structure messy information, build workflows, and improve your own output. Your use of Claude Code, Cursor, N8N, MCP, OpenAI APIs, Anthropic APIs, or similar tools are useful signals, but the real requirement is that you learn quickly and keep up as the AI landscape changes.
• You think in systems and workflows. Repeated requests, recurring support questions, and manual checklists all look like opportunities to make the system more reliable.
• You are a strong operator. You are organized, detail-oriented, calm under pressure, and willing to execute the process while you improve it.
• You know where automation helps and where human judgment still matters. You can distinguish between work that should be automated, self-served, escalated, or reviewed.
• You communicate clearly. You can work with Solution Consultants, sales teams, and Demo Engineers, translate messy inputs into clear next steps, and flag blockers early.

What you’ll do

• Own demo readiness operations: Manage the operating backbone behind customer-facing demos, including request intake, environment setup, QA, launch readiness, issue triage, and field support.
• Automate repetitive workflows: Map high-volume demo operations tasks and turn them into AI-assisted workflows, routing rules, setup checks, support paths, and self-service systems.
• Build AI-assisted intake and support layers: Capture demo requests cleanly, enrich them with context, route them intelligently, and help the field solve common setup or usage issues without waiting on a person every time.
• Turn tribal knowledge into reusable systems: Convert messy process knowledge into checklists, prompt patterns, playbooks, QA routines, and repeatable operating logic that others can trust.
• Drive the demo operations roadmap: Track recurring pain points and prioritize the workflows that make demo delivery faster, more reliable, and easier for the field.

About the position

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We're making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Benefits

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what's ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
• We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• We reward & celebrate work anniversaries -- Bloomversaries!*