Koho hledáme
- a completed technically oriented vocational training in the IT sector or relevant professional experience in the IT sector
- very good knowledge of administration under Linux (Shell/Terminal)
- service-oriented, independent and responsible action in technical customer support, in dealing with hardware and in Windows server administration
- English language skills (mandatory, as this is our company language)
- initial knowledge of Bash scripting and basic programming skills
- Experience in dealing with databases (SQL)
- Sound knowledge of German
Co budeš dělat
- As a Technical Support Specialist, you will take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support.
- This includes customer support and communication with our customers in English via the ticket system.
- You will also be responsible for monitoring and troubleshooting the customer's IT infrastructure.
- You provide the technical solutions for our customer concerns, such as compromised servers, managed server tasks, website and server migrations or also error analysis on the websites.
- In addition to a correct documentation collection, server construction or provisioning as well as the proactive monitoring of the internal infrastructure are also part of your versatile tasks.
- As part of our Operations team, you represent the heart of our company by installing, configuring and administering servers, networks, applications and applications for the benefit of our customers.
O pozici
We are looking for a full-time, permanent Technical Support Specialist (all genders) to start as soon as possible, within the Czech Republic.
Benefity
- great freedom for your creative ideas
- ongoing professional and personal development opportunities in an innovative and technological environment
- Meal vouchers
- MultiSportCard
- Additional Sick Pay
- a comprehensive induction with your colleagues by your side
- modern and conveniently located workplaces at our European locations
- Remote or hybrid working opportunities with the same technical equipment at home as in the office
- flexible working hours for a healthy work-life balance
- 30-day vacation by default
- the possibility of working in our summer office in Mallorca, as well as from any EU country
- an extra day off to get involved in social activities as part of our Volunteer Day
- attractive conditions on many products and services through our corporate benefits program
- unforgettable moments at our company events and team events