O pozici
As a Service Delivery Specialist, you will manage and coordinate service delivery, vendor collaboration and cross‑functional processes to ensure stable, high‑quality operations. You will support product teams, improve ways of working, and act as the link between business, tech and external partners to secure smooth daily operations. In this role, you will be responsible for the Sales Market, consisting of the Czech Republic, Slovakia, Romania and Hungary.
Co budeš dělat
- Prioritize and translate expectations between business teams, tech teams and external vendors.
- Manage and follow up on service deliveries from external vendors and service providers.
- Ensure the quality of supplier deliverables and secure adherence to agreed service levels.
- Communicate with vendors and global teams to ensure system stability for daily operations.
- Develop and improve support processes and ways of working between internal product teams and external vendors.
- Guide product teams on operational procedures to maintain stable and high‑quality product performance.
- Support operational onboarding when new products go live.
- Set up and drive cross‑functional forums with logistics, vendors, tech and business teams to align priorities.
- Coordinate, translate and evaluate business needs into actions for technical support teams and partners.
Koho hledáme
- A degree in Business Administration, IT or equally gained experience.
- A background working in business, IT or service‑delivery functions, ideally with experience supporting both business and technical teams.
- Have a good knowledge of IT service management concepts and ITSM tools (ITIL foundation certification is a plus)
- Hands‑on experience coordinating critical business services
- Work experience within global organizations operating across multiple markets.
- Exposure in supporting vendor interactions in collaborating with internal stakeholders
- Vendor management and contract negotiation exposure
- Exposure to incident, problem and change management
- Proficiency in English, spoken and written.
Benefity
- 25% staff discount for you and one family member across all H&M Group brands – in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET).
- Working mode: 4 days from office / 1 day flexible.
- Meal Allowance – Receive a meal allowance of 90 Kč for each working day, included in your salary.
- H&M HIP incentive program.
- Relaxing Days - 2 additional days off in your first year and 4 days annually after your first year with us.
- Referral bonus for recommending externally hired colleagues.
- Co-financed access to either a Multisport Card.
- Occasional coupons and bonuses throughout the year.
- Extra Annual Leave - 1 additional vacation day after 6 months of employment.
- Additional day off (jubilee).
- Educational Learning Studio platform, including LinkedIn Learning.
- Structured year-round development process with goal setting, performance evaluation, and achievement review.
- Career opportunities, with 70% of our recruitment processes filled through internal promotions.
