O pozici
POSITION SUMMARY
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Co budeš dělat
- Handles customer requests and leads for group accommodation and catering;
- Responds timely and accurately to incoming group/catering opportunities;
- Works closely with the customers to meet their needs and actively up-sells each business opportunity to maximize revenue and drive customer loyalty;
- Processes business correspondence and creates proposals, presentations, contracts and other related booking documentation;
- Ensures accurate and timely handover (Banquet event orders, Group sheets) for quality service delivery;
- Participates in sales calls with members of sales team to acquire new business and/or close on business as required;
- Maintains customer loyalty by delivering service excellence throughout each customer experience, promotes the Marriott Bonvoy program;
- Conducts site inspections and presentations for the clients;
- Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and event planning.
- Achieves personal and team financial/non-financial goals;
Koho hledáme
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
