O pozici
The Customer support specialist position covers the functional responsibility for the receive and split requests from multiple channels.
Do you have experience with customer care/call center, contract support or related processes?
Do you like to communicate with internal and external partners in German?
Do you like to work in an International team?
Would you like to grow in international company.
Then join our team and help us supporting our partners worldwide!
Co budeš dělat
- Dealing with customer requests
- Direct answers or forwarding request to the responsible persons.
- Managing requests and its lifecycle in internal system.
- Communication with customers via phone, email and contact form.
- Communication with internal partners.
Koho hledáme
- Communicative person who likes to learn new things.
- German language: Advanced in reading, writing, and speaking
- English language: basic in reading, writing and speaking
- Basic computer proficiency in Microsoft Office (Excel, Word, PowerPoint), Outlook, Teams, SharePoint
- Ability to express oneself clearly, listen, be emphatic, and to deal with the partner’s problem in an objective and focused manner
- Team spirit, sociable, cooperative, and customer oriented
Benefity
- More time to rest
Up to 33 days of vacation (5 weeks of holiday + up to 8 extra days from the benefits budget).
The option to take unpaid leave for rest or travel.
- Flexibility and home office
Flexible working hours and the ability to work from home, with a contribution towards home office expenses.
- Individual benefits budget
Personal budget of at least CZK 34,000 to buy selected benefits from categories finance, wellbeing and health.
- My finance
Contributions towards pension and/or life insurance and/or DIP (a long-term investment product) from your benefits budget.
Employee stock ownership plan – share in the company's success.
- My wellbeing
Cafeteria system from the benefits budget.
Meal e-vouchers paid by Siemens
Company nursery in Prague and Ostrava to support working parents.
Exclusive employee offers and discounts.
- My health
Discounted MultiSport card.
The option of access to premium healthcare and crisis support (e.g., psychological counseling).
