O pozici
Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.
Co budeš dělat
- Create, update, validate, block/unblock, and deactivate customer master data records in source and MDM systems (e.g., Oracle EBS, Salesforce, SAP, or equivalent ERP/CRM/MDM platforms) in line with defined data standards and SLAs.
- Process master data service requests and tickets accurately and within agreed turnaround times; triage, prioritize, and escalate complex or non-standard cases as needed.
- Perform routine and ad-hoc data quality checks, identify anomalies, and execute remediation (deduplication, standardization, enrichment, and hierarchy maintenance).
- Investigate and resolve duplicate records; apply merge and survivorship decisions according to governance rules.
- Validate customer data against external reference sources (tax/VAT IDs, DUNS, sanctions/denied-party screening, address validation) and internal policies.
- Support compliance and control activities, including SOX-relevant controls, audit evidence requests, and segregation-of-duties requirements.
- Maintain and update master data documentation, work instructions, and standard operating procedures (SOPs).
- Collaborate cross-functionally to resolve data issues, support customer onboarding, and unblock downstream order-to-cash processes.
- Contribute to data governance initiatives, system enhancements, and user acceptance testing (UAT) for MDM/ERP/CRM changes.
- Generate and review data quality reports and dashboards; track and report on KPIs and SLA performance.
- Mentor and provide day-to-day guidance to Coordinator I / junior team members, including peer review of their work where required.
Koho hledáme
- Bachelor's degree in Business, Information Management, Finance, Supply Chain, or a related field — or equivalent work experience.
- 3+ years of experience in master data management, data administration, data governance, or a related data operations role.
- Hands-on experience with at least one ERP, CRM, or MDM platform (e.g., Oracle EBS, SAP, Salesforce, Informatica/Reltio MDM).
- Strong attention to detail and a demonstrated commitment to data accuracy.
- Proficiency in Microsoft Excel (lookups, pivot tables, basic data manipulation).
- Strong written and verbal communication in English.
- Ability to independently manage a queue of requests and prioritize against SLAs.
Benefity
- We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.
