O pozici
At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them.
If you love to learn, experiment, think boldly, make decisions, and build things that matter - you’ll feel at home with us.
Co budeš dělat
- Churn Analysis & Research
Analyse churn patterns across multiple Foxelli brands - when customers drop, which segments are most at risk, and what's driving it
Research competitors and benchmark what best-in-class retention looks like in our space
Use AI tools to accelerate research, surface insights, and identify patterns
Build a clear picture of our customers - their motivations, frustrations, and what "good enough to stay" actually means to them
- Customer Journey & Onboarding
Audit the full customer lifecycle with a churn lens - from first-touch onboarding to long-term engagement
Identify drop-off moments and experience gaps that are costing us customers
Own initiatives to improve onboarding flows and early-stage activation
- Retention Initiatives & Experimentation
Develop hypotheses and run experiments - lifecycle communications, CRO tests, loyalty mechanics, win-back campaigns, cancellation flows
Build and maintain automations that support retention at scale - triggered flows, at-risk alerts, personalised sequences
Use AI to generate ideas, draft copy, simulate scenarios, and iterate faster
Track the impact of every initiative and iterate based on results
Document what worked, what didn't, and why
- AI & Automations
Build and maintain automations that support retention initiatives at scale
Proactively explore how AI can improve the way we understand and respond to churn
Stay current with new tools and bring ideas to the table before anyone asks
Koho hledáme
- Proven experience diagnosing churn, not just reporting on it, but getting to the root of it
- Comfortable working with data: cohort analysis, funnel metrics, A/B test results
- Hands-on experience with customer journey mapping, onboarding optimisation, or CRO
- Experience building automations: triggered flows, lifecycle sequences, or similar
- Able to turn messy data into a clear point of view and present it to senior stakeholders
- Has worked across multiple products or brands
- Uses AI tools beyond basic prompts and actively looks for ways to automate and improve workflows
Benefity
- Full flexibility with your schedule in a fully remote setting, while Hubstaff ensures transparency and fairness.
- Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.
- A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.
- Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.
- A budget for your home office setup so you’re comfortable working how you like and where you like.
- Strong company culture and a network of unique individuals that celebrate you.
