O pozici
We’re looking for a Commercial Account Manager to join our Account Management team. Your mission? Build long-term partnerships with our commercial (mid-market) customers and make sure they get the most out of Rossum.
You’ll be their trusted advisor—driving renewals, identifying expansion opportunities, and helping them achieve their business outcomes with Rossum. Along the way, you’ll collaborate with Sales, Customer Experience, and Product teams to create a seamless customer journey and contribute directly to Rossum’s growth.
Co budeš dělat
- Manage a portfolio of ~100 commercial accounts (primarily mid-market), ensuring retention and satisfaction.
- Lead renewal negotiations and secure long-term customer partnerships.
- Spot and drive upsell and cross-sell opportunities to increase customer value.
- Act as the main point of contact, coordinating with Customer Experience for smooth adoption and issue resolution.
- Deliver regular business reviews, showcasing value realized and future growth opportunities.
- Share actionable insights with Product and Sales to shape improvements.
- Track account health, usage, and expansion pipeline using CRM and data tools.
Koho hledáme
- 2–4 years in Account Management, Customer Success, or B2B SaaS Sales.
- Skilled in relationship management and negotiations, with a track record of hitting retention and expansion targets.
- Strong communicator and presenter in English.
- Comfortable working with CRM tools (Salesforce or similar) and data-driven decision-making.
Benefity
- Flexible working models with a base in vibrant Prague and options for hybrid or remote setups.
- Competitive benefits designed to support your well-being, growth, and work-life harmony.
- 5 weeks of vacation, 5 sick/personal days, and extra 2 weeks of paternity leave.
- Personal development, education, and language courses.
- High-end tech (MacBook, external monitor, keyboard of your choice) and a MultiSport card.
- Team offsites, regular meetups, and a friendly, ambitious team.
