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Global Solutions Manager

Furnished Quarters
United StatesRemote·2 weeks ago
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Projektové řízeníSeniorSalesforceVysokoškolské vzděláníAnalytické myšleníAngličtinaRemote
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Who we’re looking for

  • Bachelor's degree in Business, Hospitality, or a related field
  • 4+ years of experience within the furnished housing sector, including apartment procurement or supply chain operations
  • 5+ years of experience managing people or teams
  • Demonstrated experience managing supplier relationships and vendor performance, including SLAs and quality metrics
  • Strong analytical and problem-solving skills, with the ability to interpret operational data and identify trends
  • Excellent organizational, time management, and communication skills
  • Experience leading cross-functional operational initiatives
  • Proficiency in Salesforce or a comparable CRM platform
  • Ability to read, write, speak, and understand English fluently
  • Proficiency in Microsoft Office Suite and the ability to learn company-specific software and systems

What you’ll do

  • Provide day-to-day leadership, coaching, and career development support to the Global Leasing Coordinators, including one-on-ones, KPI evaluations, and performance documentation
  • Monitor daily workload distribution, work queues, and lease pipelines to maintain service levels and operational efficiency
  • Perform routine audits of leases, financial transactions, Salesforce records, Oscar records, and operational documentation to ensure quality and compliance
  • Oversee complex lease transactions, renewals, extensions, early departures, and other non-standard leasing scenarios
  • Review lease agreements, reservation details, partner invoices, and financial documentation to ensure accuracy, profitability, and compliance
  • Monitor partner performance against Service Level Agreements (SLAs), identify trends, and recommend corrective actions
  • Partner with Apartment Services to proactively resolve pre-arrival issues, including inventory readiness, unit setup, and amenity discrepancies
  • Serve as the primary escalation point for complex lease issues, financial discrepancies, partner disputes, and operational exceptions
  • Support sourcing initiatives by identifying furnished and unfurnished housing solutions through existing and prospective supply partners
  • Develop and implement SOPs, workflow improvements, and automation opportunities to improve team efficiency
  • Ensure Salesforce and Oscar remain accurate systems of record, promoting data integrity and process compliance
  • Support recruiting, onboarding, and training of new Global Leasing team members
  • Maintain full independent ownership of assigned tasks (Asana) and report workflow, timelines, and roadblocks to the Senior Director, Global Solutions

About the position

Furnished Quarters is one of the largest independently owned providers of temporary furnished apartments, serving clients at the intersection of hospitality, real estate, and design. With over 25 years of experience and a commitment to care, collaboration, and community, we deliver elevated stays with a deeply human touch. As a certified LGBTQ+-owned company, we are proud to create a workplace where individuality, respect, and growth are celebrated.

Benefits

  • You'll be part of a close-knit team at a company that values your voice, encourages collaboration, and is committed to service excellence for both our guests and our employees.