OPERATIONS & LOGISTICS JOBS

Explore jobs in operations, logistics and supply chain.

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288 jobs found

Sales Operations Support Specialist

Worldline

Czechia, Praha

3+ months ago

Warehouse Manager

Maersk

Czechia, Hostomice na Bilinou

3+ months ago

Logistics disponent

GRAMMER

Czechia, Žatec, Most

3+ months ago

Avio Aero (GE Aerospace) Prague - Sourcing and Supply Chain

Czechia, Praha

3+ months ago

Specialista příjmu a expedice

Deutsche Post DHL Group

Czechia, Cheb

9 days ago

Specialista zdrojování materiálu (m/ž)

Foxconn

Czechia, Pardubice

9 days ago

Projektový nákupčí - vývoj (m/ž)

Brose

Czechia, Rožnov pod Radhoštěm

2 weeks ago

Specialista/ka materiálového plánování

Mann+Hummel

Czechia, Uhersky Brod

13 days ago

Claims Specialist

Rohlik

Czechia, Opatovice nad Labem

2 weeks ago

Strategic Sourcing Specialist

Honeywell Aerospace

Czechia, Praha

2 weeks ago

Team Leader celních deklarantů

Deutsche Post DHL Group

Czechia, Jažlovice

2 weeks ago

Commodity Buyer VIE

FORVIA

Czechia, Mladá Boleslav

2 weeks ago

Commodity Buyer VIE

Forvia

Czechia, Mladá Boleslav

2 weeks ago

🚀 Planner / Production Scheduler -📍 Žďár nad Sázavou

Cooper Standard

Czechia, Žďár nad Sázavou

3 weeks ago

Vedoucí směny / Směnový mistr

Deutsche Post DHL Group

Czechia, Pohořelice

3 weeks ago

Global Planning Specialist – Strategy & Performance

Abinbev

Czechia, Praha

3 weeks ago

Disponent/ka regionálních přeprav

DACHSER

Czechia, Hradec Králové

4 weeks ago

Head of Operations & Support

TOMIA

CzechiaRemote2 months ago

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Who we’re looking for

Management History
Experienced Operational Management ideally in International Voice Management
Extensive knowledge of Voice Interconnection business
In-depth understanding of Rating, Routing, Billing and Charging
Comprehensive knowledge of technical trouble shooting
Supervised a Support/Operational team member directly, with a global footprint
Demonstrated tangible and measurable improvements in the last two positions, verified by reference checks.
Successfully maintained a tenure of at least three consecutive years with the last employer.
5+ years of experience in managing a Support/Operational organization.
Constant enthusiasm for learning new technologies.
Technical qualification around SQL Server, troubleshooting, and/or debugging
Documented cases of implemented optimizations and automation to enhance productivity.

What you’ll do

As Head of Operations & Support, you will define, plan and deliver services to ensure 24x7x365 customer support and proactive value-add customer operational assistance to ensure overall customer satisfaction and retention, and maximise the commercial value of each customer under maintenance and managed services contract with Telarix .
Hire, professionally develop, and retain a high-quality, high-intensity customer support team that is technically and operationally strong.
Works closely and manages the GSOC to ensure perfect coordination of support requests.
Ensures major improvements in internal and external communication through automation.
Data analysis-driven, able to implement relevant measurements to proactively resolve issues and implement improvements.
Calibrates support investment (staff, travel/living, tools).
Reviews and adapts the entire scope of work of the M&MS organization to reinforce accountability and measure productivity and performance.
Provides sales and marketing support when required for customer engagement and quarterly business reviews.
Provides monthly and quarterly analysis of ongoing support performance (customer SLA, attrition risk analysis, attrition metrics, ticket trends, NPI, etc.).
Develops automations and reviews existing/missing processes, ensuring respect and monitoring SLA performance and proactive actions.

About the position

Telarix assists mobile operators worldwide to scale their Voice, SMS A2P, RCS business messaging, and application enablement services, including cloud numbers. Telarix is committed to developing the wholesale ecosystem and connecting the world’s largest operators and their partners profitably and effectively. We provide our customers with innovative automated wholesale solutions simplifying decisions and operational tasks, allowing them to strengthen existing business and discover new revenue opportunities. Our success is built on diverse strengths across different teams, functions, and geographies summarised in our company values: Open collaboration Driving innovation Customer commitment Growth mindset Deliver results Please visit our website to know more about us - https://telarix.com/

Benefits

Open collaboration
Driving innovation
Customer commitment
Growth mindset
Deliver results

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OPERATIONS & LOGISTICS JOBS

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