Koho hledáme
- Fluent in English and Spanish (both written and spoken).
- Experience in a customer-facing role (e.g., call centre, retail, hospitality).
- We welcome candidates at all levels, including students or those looking for their first professional role, provided you have a proven track record of delivering excellent customer service.
- Strong, clear communication skills.
- Experience with Excel, Power BI, or similar analytics tools.
- Basic technical knowledge (e.g., networking fundamentals, coding).
- Fluency in an additional European language.
Co budeš dělat
- Provide exceptional multi-channel technical support (phone, chat, email) to our premium customers.
- Troubleshoot and resolve handheld device issues by accurately following documented, customer-specific processes and scripts.
- Utilise Mobile Device Management (MDM) and remote-control tools to access and troubleshoot handheld devices.
- Gather required information (e.g., device serial numbers), run diagnostic checks, apply scripted remediation steps, and efficiently escalate complex issues when needed.
- Collaborate cross-functionally on a regular basis with agents, onboarding teams, project managers, service managers, and business analytics.
O pozici
Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.
Benefity
- 5 weeks of vacation, 5 sick days and 2 volunteer days paid off.
- Multisport card at a reduced price.
- Meal contribution.
- Monthly contribution 1000 CZK/month in the form of credits on your Benefit Plus card with a cafeteria system where you can choose from a wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.
- Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.
- Annual bonuses based on financial results.
- Yearly salary increases according to individual performance.
- Employee referral bonus for bringing New Talent to Zebra.
- Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
- Life & Pension insurance contribution.
- New modern and multifunctional workplace at Vlněna Office park in the city centre
- Discount at our partners (Banks, HP, Dell, Microsoft Office).
- In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 3% of base pay, in accordance with the terms of the applicable incentive plan.