O pozici
Hi! This is the Flipper team.
We are the creators of Flipper Zero - a portable device for tech enthusiasts and engineers. It's a gadget with an awesome community that brings together millions of people around the world.
We're building new products:
• Flipper One - a full-featured ARM-based computer running Linux in a compact form factor, powered by the Rockchip RK3576 SoC.
• BUSY - a unified ecosystem combining the BUSY Bar smart productivity multi-tool with the cross-platform BUSY App to help users stay focused and fight off notifications, social media, and all the other brainrot.
Co budeš dělat
- Handle user inquiries across multiple channels (e-mail, with potential expansion to online chats in the future)
- Investigate user incidents thoroughly to identify root causes and provide accurate solutions
- Escalate critical problems, bug reports, and corner cases to the relevant cross-functional teams (development, logistics, etc.)
- Manage product returns and replacements, ensuring a smooth and transparent process for the user
- Collect and structure user feedback to help improve our products and documentation
Koho hledáme
- 1.5+ years of experience in Technical Support
- Experience with ticketing systems (Zendesk is highly preferred)
- Strong skills in investigating client issues and gathering detailed information for escalation
- Strong customer orientation and empathy
- Stress resistance and the ability to handle negativity constructively
- Attention to detail
- Excellent written communication skills
- Ability to work independently, search for information, and make decisions proactively
Benefity
- Choose your work format: office, hybrid, or fully remote from anywhere in the world
- You will be provided with all the necessary equipment for a comfortable working environment
- Benefits such as VHI, corporate sports, foreign language courses, and therapy sessions
- A five-day workweek with a flexible start to the working day