O pozici
Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Co budeš dělat
- Provide market insights to the product teams to drive the roadmap strategy
- Position the best solution in mobile messaging area to the prospect / customer need
- Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement.
- Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed.
- Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side.
- Create and maintain a consistent voice in the area of mobile messaging across the whole organization
- Write clear and concise documents to support new and existing products
- Work collaboratively with cross-functional teams to ensure that you help deliver on their goals
- Conduct content audits and analyze user feedback to identify areas for improvement
Koho hledáme
- In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance
- Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns
- Excellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
- Experience of vendor management and commercial negotiations
- Have the confidence to support Pre-Sales and Post Sales engagements
- Vendor management experience
- Exposure to Vendor Contract management and billing conflict resolution
- Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product
- Manage the end-to-end Customer Onboarding process
- Ability to delivering Product Training Sessions
- Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind
- Experience in product management for a messaging or software company is an advantage, but not required
Benefity
- Learning & Development: Bloomreachers have a learning & development budget of $2,000 (or local currency equivalent) to spend on an annual basis to purchase education products (books, courses, certifications, etc.)*
- Well-being:
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
Subscription to Calm - sleep and meditation app.*
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
We facilitate sports, yoga, and medita
- Compensation:
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
Everyone gets to participate in the company's success through the company performance bonus.*
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
We reward & celebrate work anniversaries -- Bloomversaries!*
