O pozici
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: People Leader All Job Posting Locations: Prague, Czechia, Warsaw, Masovian, Poland Job Description: Johnson & Johnson MedTech – Supply Chain is recruiting for a Senior Manager, Global Customer Solutions Emerging Markets, located in Warsaw (Poland), Prague, (Czech Republic), Istanbul (Turkey), Moscow (Russia), or Riyadh (Saudi Arabia) in our Global Customer Solutions, MT Supply Chain team. Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Warsaw (Poland), Prague, (Czech Republic)- Requisition Number: R-080589 Istanbul (Turkey)- Requisition Number: R-083361 Moscow (Russia)- Requisition Number: R-083363 Riyadh (Saudi Arabia)- Requisition Number: R-083364 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission. About MedTech Fueled by innova
Co budeš dělat
- Lead end-to-end customer service operations across CEE, Turky, RCIS & MEA, leading all aspects of order management, returns, critical issues, and SLA performance; serve as the senior escalation point for the Emerging Market region.
- Build and sustain strong relationships with key commercial partners and strategic customer accounts; represent Customer Solutions in commercial and supply chain engagements and support high priority customer critical issues.
- Drive operational excellence by standardizing processes, reducing manual touchpoints, and improving interaction and transaction efficiency to elevate the customer experience.
- Ensure consistent application of policies, controls and regulatory requirements (including SOX where relevant); own functional governance, risk controls, and operational continuity planning.
- Lead people management for the Customer Solutions team: recruit, coach, and develop front line leaders; run performance conversations, career development planning, retention initiatives, and succession readiness.
- Sponsor and manage transformation and continuous improvement initiatives (digital CX, automation, process harmonization, AI solutions); adapt global tools and frameworks to local market requirements.
- Lead project management for local and cross site strategic projects (technology rollouts, supply chain initiatives, process redesign) and apply continuous improvement/PE methods to solve operational problems.
Koho hledáme
- Education: Minimum Bachelor's degree ; Advanced degree preferred
Benefity
- an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions.
- vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health.
- service anniversary and recognition awards
- subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans.
