O pozici
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
About the role:
We are seeking a Scaled Customer Success Manager to join our team and play a critical role in helping our Wrike customers maximize the value they gain from our platform. As a key member of our Wrike Self Service team, you will work directly with a diverse customer base, driving product adoption, increasing customer satisfaction, and identifying opportunities for growth. Your focus will be on handling a high volume of accounts using a scalable approach to customer engagement.
Co budeš dělat
- Implement Engagement Strategies: Develop and execute engagement strategies, combining scalable digital plays (e.g., running webinars with customers, automated email campaigns, in-app messaging) with targeted 1:1 interactions to enhance product adoption and user engagement.
- Drive Product Adoption: Focus on scalable approaches to drive product adoption and satisfaction.
- Customer Engagement: Engage with customers through digital channels to ensure they realize the full value of the Wrike platform.
- Identify Growth Opportunities: Leverage insights from digital interactions to identify and nurture potential opportunities for account expansion.
- Monitor Customer Health at Scale: Use digital tools and analytics to monitor customer health metrics, identify trends, and recommend strategies for retention and growth (GRR and NRR).
- Promote a Digital-First Culture: Contribute to establishing best practices and a digital-first approach in customer success initiatives across the company.
Koho hledáme
- 2+ Years of Experience: Proven experience in a Scale Customer Success, Account Management, or similar customer-facing role, preferably within the SaaS industry.
- Customer-Centric Mindset: A strong focus on understanding customer needs and delivering value to help them achieve their goals.
- Discipline and Organization: Exceptional organizational skills with the ability to manage large volumes of activities efficiently, ensuring that both quality and quantity of engagement are maintained.
- Curiosity and Learning: A high degree of curiosity and a willingness to continuously learn and grow in your role.
- Digital Engagement Experience: Experience in driving digital engagement campaigns
- Business Acumen: Solid understanding of business processes and negotiation, particularly in an enterprise customer context, as well as having a data driven mindset.
- Ability to communicate written and orally in German and English
Benefity
- 25 calendar days of paid vacation
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Medical Insurance (Employees + Dependents)
- Hybrid Working Model
- School Allowance (Up to €600/month for school aged kids)
- Simcard w/ Unlimited Internet Access for active employees
- Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays
