Koho hledáme
- A University degree in Business Administration, Economics or a related field is welcome, though equivalent practical experience in a similar role is equally valued.
- Minimum 3 years' experience in sales administration, sales coordination or customer condition management, ideally within FMCG or Retail.
- Strong understanding of Retail commercial processes: pricing, discounts, agreements, accruals and promotional mechanics.
- Good working knowledge of MS Office (advanced Excel) and ERP/SAP systems.
- Advanced PowerPoint and Word; experience with condition/accrual tools (e.g. Vistex) and reporting tools (Power BI) is an advantage.
- Fluent/advanced English (written and spoken) is required, alongside Slovak and/or Czech.
- Open to learning and implementing AI tools (e.g. Copilot, Claude).
- You take ownership and accountability for your work and its outcomes.
- You put the customer first and build lasting, trust-based relationships.
- You communicate clearly and confidently, engaging stakeholders at all levels.
- Exceptional organisational skills, attention to detail, assertiveness and the ability to work independently under pressure.
Co budeš dělat
- Customer & Stakeholder Relationship Management – Serve as the first point of contact for Retail customers (CZ/SK) on administrative and commercial matters; act as backup for the KAM/Sales Manager; build trusted relationships with procurement, logistics and finance counterparts on the customer side.
- Pricing, Conditions & Agreement Management – Own end-to-end price and discount administration for Retail (CZ/SK): process pricing and discount requests, validate credit note/price correction requests, manage the full lifecycle of Retail agreements and accrual set-up (Vistex), and maintain a customer condition matrix.
- Invoice & Documentation Administration – Manage incoming and outgoing invoices and purchase orders for Retail vendors (CZ/SK); confirm condition-related invoices; ensure timely and accurate archiving per legal retention requirements.
- Order Resolution, Complaints & Quality Management – Resolve blocked/missed orders with Customer Service, manage overdue invoices for defined key Retail accounts, and lead complaints and quality claims end-to-end.
- Sales Forecasting & Planning Support – Support the Retail sales forecasting process by consolidating KAM/Sales Manager input and historic data, aligning with Demand Planning, and flagging risks to product availability.
- Commercial Reporting & Analytics – Prepare and issue regular Retail sales, volume and net invoice reporting (Excel/Power BI); analyse key drivers and gaps; contribute to continuous improvement of reporting tools.
- SKU & Promotional Master Data Administration – Own SKU and product master data maintenance for Retail customers; manage product data in Nielsen Brandbank/atrify; manage the Retail promo calendar in coordination with Marketing.
- Internal Collaboration – Provide backup support for the Sales Manager and Foodservice Sales Coordinator as needed.
O pozici
As a Sales Coordination & Support Manager, you will be the central point of coordination, administration and commercial support for the Retail business in Slovakia and the Czech Republic. Acting as a trusted business partner to the Sales Manager Retail SK&CZ, you will combine hands-on customer-facing responsibility with cross-functional coordination across Finance, Customer Service, Supply Chain and Marketing — ensuring Retail customer agreements are executed accurately, customer relationships are well managed, and the sales organisation runs efficiently across both markets.
Benefity
- Competitive salary package aligned with experience and market benchmarks.
- Opportunity to be a part of a global iconic brand, fun and high performing team.
- A varied and responsible job in an effective and international team with flat hierarchies.
- Local benefit (Health and Pension insurance).
- Work in an environment you actively help to shape and create.
- Benefit Plus Cafeteria program.