O pozici
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Co budeš dělat
- Lead a 24/7 global reliability operations function that monitors, supports, and improves production systems, ensuring high availability, resilience, and rapid incident response across multiple services and domains.
- Own and mature incident management practices, including detection, triage, escalation, communication, and post‑incident review processes, driving reduction in mean time to detect (MTTD) and mean time to resolve (MTTR).
- Partner closely with engineering, SRE, and product teams to define and evolve operational standards, runbooks, and readiness criteria, including system design (LLD), API integration considerations, and data modeling that support reliable operations.
- Develop and manage observability strategies (monitoring, alerting, logging, and dashboards) to proactively identify reliability risks and drive data‑driven improvements to system stability and performance.
- Build, coach, and mentor a high‑performing reliability operations team, fostering a culture of continuous improvement, operational excellence, and accountability across multiple technical domains and platforms.
- Safely integrate and operate AI/ML‑enabled solutions that improve incident detection, noise reduction, capacity forecasting, and operational workflows, including familiarity with AI‑driven systems, tools, or workflows and applying AI/ML concepts to real world products.
Koho hledáme
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience in operating large‑scale, customer‑facing systems.
- Substantial experience in reliability operations, SRE, production support, or related fields, including leading 24/7 operational teams and owning reliability for multiple services or a broad technical domain.
- Proven track record implementing and operating incident management, on‑call, and observability practices (monitoring, alerting, logging, dashboards) for distributed systems, including collaboration with engineering on system design (LLD), API integration, and data modeling.
- Demonstrated ability to use operational and performance data to drive decisions, prioritize reliability improvements, and manage trade‑offs between stability, velocity, and cost at scale.
- Hands‑on familiarity with AI‑driven or automation‑focused operational tools (for example, intelligent alerting, anomaly detection, or automated remediation) and ability to ensure they are integrated and operated safely in production.
- Experience with automation tools and at least one programming or scripting language (Python preferred).
- Experience with monitoring and observability tools such as Datadog, Splunk, Catchpoint, PagerDuty, or similar platforms.
- Strong incident response mindset, including the ability to analyze outages, identify root causes, and proactively recommend and implement automation-driven solutions to prevent recurrence.
Benefity
- We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.
- Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
