O pozici
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
Co budeš dělat
- Lead, inspire, and develop a team of Professional Services Consultants focused on onboarding, implementation, and solution delivery for mid-market to enterprise clients.
- Drive accountability, execution, and a high-performance culture with clear KPIs, project delivery standards, and coaching frameworks.
- Mentor consultants at all levels, from onboarding new hires to developing seasoned experts.
- Create clarity in chaos: Navigate shifting priorities, complex client needs, and fast-changing project scopes with poise and urgency.
- Become a product expert to effectively navigate complex customer requirements and recommend the best solutions.
- Collaborate with the offshore team to deliver solutions for our in-region consultants.
- Oversee the successful delivery of Professional Services engagements, ensuring projects are delivered on time, within scope, and with exceptional quality.
- Establish and promote best practices in enterprise engagements.
- Own the full project lifecycle: scoping, planning, resource allocation, risk management, and stakeholder communication.
- Ongoing Focus on ongoing value creation for clients to drive revenue retention and expansion, ensuring every engagement contributes to long-term customer success and business growth.
- Ensure clients realize value quickly through tailored onboarding, configuration, training, and solution design.
- Proactively identify and resolve project risks, blockers, and escalations to ensure client satisfaction and referenceability.
- Use project health metrics, timelines, and client feedback to dynamically prioritize and manage engagements at scale.
- Lead and participate in internal project reviews, client status calls, and executive business reviews (EBRs).
- Partner closely with Sales, Customer Success, Solutions, and Product to deliver seamless client experiences and drive adoption.
- Act as a voice of the client internally—surfacing feedback, blockers, and opportunities to inform product and services strategy.
Koho hledáme
- 5+ years in Professional Services, Consulting, or Project Management, with at least 2 years managing high-performing delivery teams.
- Deep understanding of agentic workflows and AI agent prompting, with experience designing or guiding the implementation of intelligent, task-oriented systems.
- Proven track record of delivering complex SaaS or technology projects for mid-market to enterprise clients.
- Exceptional prioritization, ownership mindset, and execution ability.
- Experience managing multiple concurrent projects, clients, and stakeholders in a fast-paced environment.
- Strong communication, stakeholder management, and problem-solving skills.
- Ability to operate at scale, be data-driven, and thrive in ambiguity.
Benefity
- Our Culture: We’re a team of doers, owners, and client-obsessed humans. We thrive on speed, clarity, and results, and we laugh a lot along the way. If you love strategy and getting your hands dirty, you'
