O pozici
D-ploy is a company specialized in IT and engineering solutions operating internationally. We take pride in delivering innovative and high-quality services to numerous industry-leading clients. Through strong relationships and trusted partnerships within the IT community, we optimize our clients’ productivity and contribute to their business success and value.
Co budeš dělat
- Provide first- and second-level support to internal users.
- Analyze, prioritize, and resolve incidents and service requests.
- Log and manage tickets in the incident system following ITIL-based processes.
- Install, configure, and maintain workplace equipment (hardware and software) as well as mobile devices and peripherals.
- Perform standard software installations, updates, and patching of business applications.
- Document processes, prepare reports, and create knowledge base articles.
- Collaborate with product teams, development, and other business departments.
Koho hledáme
- Education in IT or a comparable qualification.
- 2–3 years of experience in IT support, service desk, or similar roles.
- Strong knowledge for analyzing and resolving user and system issues.
- Structured, solutions-oriented, and autonomous working style.
- Strong technical and organizational skills.
- Service-minded, professional, and friendly attitude towards users.
- Ability to communicate clearly and effectively with customers and colleagues.
- Ability to manage multiple tasks in parallel and prioritize in a customer-focused manner.
- Team player with experience working in international and multicultural environments.
- Fluent Mandarin and a good command of English, both spoken and written.
- Availability to work on site at the assigned location.
- A valid criminal record certificate (not older than 3 months) is required.
Benefity
- Broad range of activities, tasks, and projects
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
