Koho hledáme
- German: Full proficiency (Native or C1)
- English: Very strong communication skills, both written and spoken
- Strong knowledge of Excel
- Basic understanding of SQL (nice to have, not mandatory)
- Combination of Call Center responsibilities and Back Office tasks
- Support for Hotel Partners
- 6–12 months of customer service experience, ideally from a fast-paced, customer-centric environment.
- Fluent in both German and English, with excellent written and verbal communication skills in both languages.
- Confident using customer care management tools and Microsoft Office programs to stay organized and efficient.
- You have a problem-solving mindset, and you handle challenging situations with professionalism, empathy, and tact.
Co budeš dělat
- Support our Hotel partners
- Work involves advanced and more complex support tasks
- Deliver efficient, high-quality support to lodging partners via voice and email always aiming to minimise customer effort.
- Analyse data to quickly diagnose and resolve complex issues, ensuring timely and effective solutions.
- Take a proactive approach to customer interactions, ensuring thorough resolution and building trust for future engagements.
- Communicate with professionalism, empathy and clarity
- Collaborate cross-functionally with internal teams to escalate and resolve issues that impact partner satisfaction.
- Juggle multiple priorities with precision, consistently meeting deadlines in a fast-paced environment.
- Identify and suggest process improvements that enhance both customer satisfaction and operational efficiency.
O pozici
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Benefity
- Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediggroup.com/life .
- You can find the benefits for this location and any collective agreement that may apply here .