O pozici
GR8 _TECH builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
Co budeš dělat
- You’ll lead the Account Management function and build a consistent customer lifecycle engine: onboarding → adoption → success tracking → expansion → retention → win-back . Your focus: structure + execution + client trust.
- Customer lifecycle system
Build and run a customer lifecycle management framework: onboarding, satisfaction measurement, upsell/expansion, retention, win-back.
Document and continuously improve customer journeys, key touchpoints, and success moments.
Introduce account segmentation and resource allocation logic (where we invest time and why).
- Programs, policies, and performance
Build onboarding and account development programs that scale across geos and brands.
Define Customer Success/Account Management policies, playbooks, and operating cadence.
Implement satisfaction tools and loyalty initiatives (and make the data actually actionable).
- Governance & escalation
Run business reviews and enforce internal SLAs with clear escalation mechanisms.
Be the internal “Voice of Customer” — and translate client reality into product/process priorities.
- Revenue & leadership
Define sales targets with leadership; contribute to revenue planning and forecasting.
Drive training, internal collaboration, and executive engagement on key accounts.
Contribute to cross-functional initiatives as part of the broader leadership team.
Koho hledáme
- Must-have
3+ years of leadership/management experience in Account Management / Customer Success / Commercial operations.
Strong track record in B2B (iGaming/gambling, IT, telco, finance, business services are relevant).
Proven ability to build lifecycle frameworks and processes — and make teams follow them.
Excellent communication + high EQ: you can handle exec rooms and messy escalations.
Advance
Benefity
- Benefits Cafeteria — annual budget you allocate to:
Sports • Medical • Mental health • Home office • Languages.
- Work-life & support
Paid maternity/paternity leave + monthly childcare allowance.
20+ vacation days, unlimited sick leave, emergency time off.
Remote-first + tech support + coworking compensation.
Team events (online/offline/offsite).
Learning culture with internal courses + growth programs.
