O pozici
Position Title: Vice President, Financial Operations
Reporting Line: Reports directly to the Head of Treasury & Accounting, with executive oversight from the Chief Financial Officer (CFO).
Location: Fully Remote or Hybrid, determined by candidate location and business needs on a case-by-case basis.
General Purpose: Responsible for leading the Payment Operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.
Co budeš dělat
- Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.
- Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.
- Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.
- Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.
- Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.
- Increase automation of payment processing activities in line with agreed quarterly targets.
- Strategically manage payment routes to reduce settlement costs and overall PSP expenses.
- Mentor and manage a globally distributed Financial Operations team to maintain consistent performance, accountability, and service standards.
- Provide clear and timely communication to senior management on Financial Operations performance, risks, incidents, and strategic initiatives.
- Manage chargeback and dispute processing within agreed service level agreements (SLAs).
- Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.
- Continually assess team capability, coach team members, and support ongoing performance improvement.
- Resolve payment functionality issues and address complex operational or program-related issues.
- Maintain payment and order processing workflows according to established priorities.
- Drive achievement of agreed qualitative and quantitative operational targets.
- Analyze payment operations statistics and compile accurate performance reports.
- Coordinate with development and technology teams to continually improve the customer payment experience.
- Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.
- Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.
- Supervise technical integrations with Payment Service Providers (PSPs).
Koho hledáme
- Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).
- Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.
- Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.
- Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.
- Likely Current Job: Senior Payment Operations Manager, Head of Payments, Financial Operations Director, Payments Lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.
Benefity
- Join a global CFD brokerage and cryptocurrency exchange in a high-impact Financial Operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions.
- Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.
