O pozici
This role is part of Alcon's Technical Service function for our Medical Devices Eyecare Surgical Equipment Division, a team focused on improving quality, processes, products and services across our business to help deliver brilliant outcomes. The purpose of the job is to provide customer, administrative and logistic support to the Tech. Service organization maintaining an excellent customer relationship.
Co budeš dělat
- Responsible for providing service operations support to field service teams in the areas of triggering & tracking: prompt, efficient, and cost-effective response to customer needs
- products and installed base records update
- service contract management (documentation creation, set-up, invoicing)
- new/ installed/ demo equipment installations and servicing (admin. support)
- service case management in ServiceMax & SAP systems (review, closing, invoicing)
- Preventive Maintenance & Retrofit planning and on-time completion
- spare parts orders, parts stock maintenance and timely returns
- optimal quality performance of the service processes including test equipment use, calibration process, documentation processes, controlled document process etc.
Koho hledáme
- College Level qualification or equivalent as minimum
- Up to 2 years of work experience, ideally in an administrative role
- Experience in the pharmaceutical or healthcare industry is a plus but not required
- Experience with SAP and Salesforce CRM (ServiceMax) systems is an advantage
- Strong organizational skills and attention to detail and data integrity
- Communication Skills (oral, written and listening ability): Effectively and efficiently convey clear, complete and focused information
- Prioritizing tasks efficiently and productively and managing time well
- Adaptability/Flexibility: Highly adaptable / flexible – ability to react and respond positively to changing conditions, priorities and workload
- Fluent communication skills in both Czech and English
- Ability to manage multiple tasks and meet deadlines
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Benefity
- Manage your own workload and schedule while hitting your set targets
- Collaborate with teammates to share best practices and learnings as work evolves
- See your career like never before with focused growth and development opportunities
