O pozici
We are looking for an Experienced Service Delivery Manager to join Business Technology Services at Stora Enso starting as soon as possible. You will be joining Data & Network Services Tower Team focusing on Unified Communication and Telecommunication in general. You will be located in Ostrava, Czechia and report to Head of Data & Network Services. Purpose Service Delivery Manager ensures that all Unified Communication & telecommunication-related services are delivered efficiently, securely, and in compliance with organizational and regulatory requirements. Services: Mobile Voices services & Mobile Data services Fixed Voice & Data Services Satellite data and Voice services SMS and messaging services Contact-center services Video broadcasting and event delivery ecosystem
Co budeš dělat
- Oversees the daily delivery of Unified Communication & telecommunications Services and ensures compliance with service contracts.
- Acting as a Subject Matter Expert (SME) within the Unified Communications domain, the role provides support and consultancy for telephony and mobile data inquiries through direct consultations and participation in relevant projects.
- Drives delivery of IT Services & Occasional Projects
- Stakeholder, customer management, vendor and resource management
- Process improvement and optimization, collaboration and knowledge Sharing
Koho hledáme
- Good knowledge of Unified Communications, Telecommunication and related products
- Business driven mindset
- Strong verbal and written communication, excellent interpersonal skills
- English (B2+)
- Strong stakeholder & vendor relationship management, analysis and interaction abilities
- Good inside into Data & Telecommunication
- Experience with IT governance
- Operational and strategic experience with ITIL (ServiceNow)
Benefity
- You will be part of our diverse working culture which supports you in exploring new perspectives and developing professionally.
- You will contribute to a more sustainable world, as sustainability and innovation are at the core of our strategy.
- To keep you going safely, we support your physical and mental well-being.
- Career growth opportunities within an international organisation
- Access to modern technologies and digital tools
- Professional development opportunities
- Motivating additional benefits package
- Hybrid work options and flexible working hours
- Inspiring, sustainable, and innovation-driven work environment
- Role specific opportunities: modern office in Ostrava - we apply hybrid model, 2-3 days/week in the office
- 5 weeks of vacation per year
- lunch cards
- 160 CZK commuting allowance
- cafeteria
- pension insurance
- annual bonus
