O pozici
Join Proton and build a better internet where privacy is the default
Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right . Since then, we’ve built the world’s largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar—tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives!
We are profitable, independent (no VC control), and selectively hire from the top ~1% of applicants. Our 500+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Join us and do work you can truly be proud of. Check our open-source projects here !
Co budeš dělat
- Be the main contact with customer support platform vendors
- Configure Customer Support channels, agent groups, automation rules, and routing rules
- Configure and add new ticket types, fields and categorizations
- Configure and maintain knowledge database structure
- Configure suggested macros and internal knowledge base articles for agents based on ticket categorization
- Define and prepare reports
- Define and maintain processes and procedures for AI tools
- Train and test AI tools
- Work on configuration and maintenance of AI agents
- Work with engineering teams to implement changes in the in-house customer support tools
- Provide tech support and training on support platforms to Customer Support staff
Koho hledáme
- You're a problem solver with a positive attitude
- You enjoy working in a highly dynamic environment
- You care about digital privacy and you want to make a difference
- You have a technical background (IT Engineering degree preferred) or are tech-savvy
- You have experience with Zendesk or other similar platforms
- You have experience with AI tools
- You have strong Excel/Spreadsheet skills
- You have strong attention to detail and analytical skills
- You have experience with scripting or automation tools to streamline repetitive workflows
- You understand large Customer Support organizational structures
Benefity
- Work that Matters: millions of people trust Proton with their privacy. We answer only to our users — not advertisers, not investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more about our impact here )
- Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win.
- Technology: you'll get the right hardware and the right software you need to do your best work.
- Learning & Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one.
- Employee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day
- In-Person Collaboration: Amazing things happen when passionate, smart, and purposeful people get together in the same room. With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face-to-face with people who genuinely care about what they're building
- Food: Lunch and snacks are on us every day in our offices so you can focus on the work and not on what's for lunch.
- Transport: getting to the office shouldn't c
