Koho hledáme
- University degree in Business Administration, Supply Chain Management, or a related field, or equivalent professional knowledge.
- Minimum 2 years of professional experience in an international and matrix-organised environment.
- Experience in Customer Service or other customer-facing roles is an advantage.
- Very good written and spoken English skills (B2 level or higher).
- Knowledge of SAP, EDI, and CRM systems (e.g., Microsoft Dynamics) is considered a plus.
- Strong customer orientation and excellent communication skills.
- Strong problem-solving mindset and attention to detail.
- Ability to work independently, manage multiple priorities, and remain flexible in a dynamic environment.
- Structured, reliable, and collaborative way of working.
Co budeš dělat
- Manage order-to-fulfilment activities in line with agreed service levels and customer requirements.
- Process customer orders, backorders, returns, replacements, and credit/debit notes.
- Handle customer inquiries and complaints via phone and email in a professional and customer-focused manner.
- Monitor and manage the order fulfilment pipeline to ensure smooth processing and delivery.
- Maintain customer information and process transactions on customer platforms.
- Work closely with Supply Chain, Finance, and other internal stakeholders to resolve issues and improve service quality.
- Support continuous improvement initiatives and contribute ideas to enhance internal processes and customer experience.
O pozici
Join an international team, work closely with customers and cross-functional partners, drive excellent service, and contribute to continuous process improvements.