O pozici
Dormer Pramet is looking for a Customer Service Specialist – Export Markets Are you passionate about delivering outstanding customer experiences across international markets? Dormer Pramet is looking for a proactive and customer-focused Customer Service Specialist to join our collaborative team, supporting customers across the Middle East, Africa, and Eastern Mediterranean region. This role can be based in Šumperk (Czech Republic) or Istanbul (Türkiye).
Co budeš dělat
- Act as the main point of contact for customers across export markets
- Work closely with Sales Engineers and Account Managers to strengthen customer relationships
- Prepare quotations in collaboration with sales teams and suppliers
- Manage the full order lifecycle, from order entry to invoicing, including returns, credits, and claims
- Coordinate export shipments, ensuring all customs documentation and compliance requirements are met
- Handle enquiries, complaints, and escalations in a professional and solution-oriented manner
- Maintain accurate data in CRM and ERP systems
- Support customer onboarding and promote digital tools and e-commerce platforms
- Collaborate with internal teams (logistics, supply chain, finance) to ensure smooth order fulfilment
Koho hledáme
- Experience in customer service for export/international markets
- Strong knowledge of export procedures, customs, and compliance requirements (essential)
- A confident communicator with excellent interpersonal skills
- Proactive, organised, and able to manage multiple priorities
- Detail-oriented with strong administrative accuracy
- Comfortable working across systems (MS Office; SAP/CRM experience is an advantage)
- Fluent English is mandatory (additional languages are a plus)
Benefity
- Works in a truly global environment
- Values collaboration, customer focus, and continuous improvement
- Offers opportunities for growth and development
- Dormer Pramet, part of the Sandvik Group, is a global leader in metal cutting tools. We operate in more than 100 markets, working together with customers, partners, and suppliers to deliver reliability and performance every day.
- Dormer Pramet is a leading global manufacturer and supplier of tools to the metal cutting industry, with offices in 22 countries worldwide. We are committed to providing our customers with reliability. This is driven by a well-earned reputation for providing consistently high quality products and customer-driven support services, and also through the commitment of our employees. Our shared passion for building long-term partnerships based on trust and transparency delivers the collective pride which comes from putting customers at the centre of everything we do.