Customer Service Representative Export Markets — Dormer Pramet | Joboostr

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Customer Service Representative Export Markets — Dormer Pramet | Joboostr

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Customer Service Representative Export Markets

Dormer Pramet

Česko, Šumperkpřed 1 dnem

Mám zájem Přizpůsobit životopis

O pozici

Dormer Pramet is looking for a Customer Service Specialist – Export Markets Are you passionate about delivering outstanding customer experiences across international markets? Dormer Pramet is looking for a proactive and customer-focused Customer Service Specialist to join our collaborative team, supporting customers across the Middle East, Africa, and Eastern Mediterranean region. This role can be based in Šumperk (Czech Republic) or Istanbul (Türkiye).

Co budeš dělat

Act as the main point of contact for customers across export markets
Work closely with Sales Engineers and Account Managers to strengthen customer relationships
Prepare quotations in collaboration with sales teams and suppliers
Manage the full order lifecycle, from order entry to invoicing, including returns, credits, and claims
Coordinate export shipments, ensuring all customs documentation and compliance requirements are met
Handle enquiries, complaints, and escalations in a professional and solution-oriented manner
Maintain accurate data in CRM and ERP systems
Support customer onboarding and promote digital tools and e-commerce platforms
Collaborate with internal teams (logistics, supply chain, finance) to ensure smooth order fulfilment

Koho hledáme

Experience in customer service for export/international markets
Strong knowledge of export procedures, customs, and compliance requirements (essential)
A confident communicator with excellent interpersonal skills
Proactive, organised, and able to manage multiple priorities
Detail-oriented with strong administrative accuracy
Comfortable working across systems (MS Office; SAP/CRM experience is an advantage)
Fluent English is mandatory (additional languages are a plus)

Benefity

Works in a truly global environment
Values collaboration, customer focus, and continuous improvement
Offers opportunities for growth and development
Dormer Pramet, part of the Sandvik Group, is a global leader in metal cutting tools. We operate in more than 100 markets, working together with customers, partners, and suppliers to deliver reliability and performance every day.
Dormer Pramet is a leading global manufacturer and supplier of tools to the metal cutting industry, with offices in 22 countries worldwide. We are committed to providing our customers with reliability. This is driven by a well-earned reputation for providing consistently high quality products and customer-driven support services, and also through the commitment of our employees. Our shared passion for building long-term partnerships based on trust and transparency delivers the collective pride which comes from putting customers at the centre of everything we do.

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