Koho hledáme
- Degree or vocational training in Business Administration, International Trade, Logistics, or a related field
- 2+ years of experience in international customer service, logistics, or order management
- Strong organizational and coordination skills with attention to detail
- Proficient in MS Excel and familiar with CRM/ERP systems
- Excellent communication skills and ability to work cross-functionally
- Fluent in English (written and spoken); additional languages are a plus
Co budeš dělat
- Serve as the primary contact for our international customers, managing all operational requests and coordinating with internal and external stakeholders.
- Oversee end-to-end order processing, including documentation, tracking, and delivery coordination.
- Prepare and validate logistics documents such as invoices, packing lists, customs papers, and certificates.
- Collaborate closely with production and logistics partners to ensure timely and cost-efficient deliveries.
- Manage customer master data and order-related information in CRM/ERP systems.
- Support international key accounts with market-specific documentation and requirements.
- Coordinate sample shipments, POS materials, and new product initiatives with customers and markets.
- Assist the international team with project support, meeting preparation, and data management across CRM and internal systems.
O pozici
We are STOCK Spirits Germany, part of a growing international spirits group with strong brands, dynamic markets, and a passionate team. To support our continued growth, we are seeking an International Customer Service Specialist based in Pilsen, Czech.
Benefity
- Be part of one of Europe’s leading spirits companies and actively shape the success of our international top brands.
- Experience true team spirit, flat hierarchies, and an open, bold, and collaborative company culture.
- Enjoy an attractive compensation package including performance-based bonuses
- Your well-being matters to us: we offer an Employee Assistance Program as well as a wide range of health initiatives
- Love our brands? So do we! As part of our team, you’ll benefit from employee discounts across our diverse portfolio.