O pozici
Hello! We're Teya.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.
At Teya we believe small, local businesses are the lifeblood of our communities.
We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.
We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.
We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.
Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.
Co budeš dělat
- Lead and develop the Customer Relations team
- Coach and support Customer Relations Agents, helping the team deliver an outstanding level of service.
- Create trusted relationships with customers, address their needs with care and professionalism, and act as the voice of the customer across the business.
- Set clear goals, monitor team performance and oversee the smooth day-to-day running of the Customer Relations function.
- Work closely with internal teams to enhance workflows, improve efficiency and deliver the best possible customer experience.
Koho hledáme
- 3+ years of demonstrable leadership experience, displaying complete ownership of a Customer Relations function within a prior role,
- Proven track record of leading and motivating teams to achieve high performance and customer satisfaction,
- Impeccable ability to mentor, coach, and develop employees to reach their full potential,
- Previous experience in the Finance or Technology industries is desirable, but not a must,
- Strong analytical skills, with the ability to leverage our data to drive strategic decisions and continuous improvements for our customers.
Benefity
- Szép Card (gross 450.000 HUF yearly)
- All You Can Move Sport Pass (XL)
- Private health insurance
- 3 extra mental health days yearly
- Free monthly public transport passes or garage space at the office
- Office snacks every day
- Friendly, comfortable, and informal office environment in the heart of Buda
- Possibility to work in an international environment with colleagues all around the world
