Koho hledáme
- 10+ years of experience in Customer Experience, Sales Enablement, Commercial Excellence, or Sales Operations
- Proven experience leading global transformation programs in matrix organizations
- Strong hands-on experience with CRM systems and sales enablement tools
- Background in strategic selling methodologies and sales transformation
- Strong project management and stakeholder influence skills
- Fluent English (additional languages like French or German are a plus)
- Strong analytical mindset with affinity for digital tools, data, and AI
Co budeš dělat
- Drive Sales Excellence & Operational Efficiency
Optimize global sales processes (account management, value selling)
Define KPIs and performance frameworks to improve sales effectiveness
Leverage data to continuously refine customer engagement and services
- Lead Customer Experience Strategy
Define and implement the global Customer Experience (CX) strategy
Own and enhance the end-to-end customer journey (digital & physical)
Establish CX metrics (NPS, satisfaction, loyalty) and drive improvement initiatives
Ensure a consistent, high-quality experience across all touchpoints
- Shape Sales Enablement & Transformation
Define and execute a global Sales Enablement strategy
Drive adoption of strategic selling methodologies (e.g. SPIN or similar)
Support development of digital and channel sales capabilities
Ensure alignment between global strategy and local execution
- Own Global Sales Tools & Platforms
Act as business owner for CRM, Sales Enablement Platforms, and LMS
Lead CRM evolution and define future-ready system requirements
Drive training, learning journeys, and Sales Academy initiatives
Ensure high data quality, adoption, and effective usage across regions
- Lead & Collaborate Globally
Lead and develop global teams and cross-functional communities
Foster a customer-centric and performance-driven culture
Collaborate with Sales, Marketing, Product Management, Pricing, and IT
Represent the division in global and cross-functional initiatives
O pozici
We are looking for a Customer Excellence & Sales Enablement Leader to drive the transformation of our global sales organization within the Fluid Connectors Division.
In this high-impact role, you will shape how we engage with customers worldwide—combining customer-centric strategy, digital transformation, and sales excellence . You will work closely with senior leadership and act as a key contributor to global strategic decisions.
This is a unique opportunity to build a data-driven, digitally enabled sales ecosystem , while empowering teams with the tools, processes, and capabilities they need to succeed.
Benefity
- 🌍 Up to 30% travel
- 🚀 Strategic leadership position
- 🚀 Drive Sales Excellence & Operational Efficiency
- 💡 Lead Customer Experience Strategy
- 🧩 Shape Sales Enablement & Transformation
- 🛠 Own Global Sales Tools & Platforms
- 🤝 Lead & Collaborate Globally