O pozici
Hello! We're Teya.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.
At Teya we believe small, local businesses are the lifeblood of our communities.
We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.
We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.
We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.
Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.
Co budeš dělat
- The CDD Operations Lead is responsible for overseeing Teya's customer due diligence function, covering merchant onboarding and ongoing Customer Due Diligence reviews.
- The role ensures that CDD operations are delivered to a high standard, within SLA, and in accordance with regulatory requirements and internal procedures — supporting Teya's commitment to preventing financial crime and maintaining a compliant customer base.
- Lead, mentor, and develop the CDD operations team across onboarding and ongoing reviews, ensuring staff are equipped with the knowledge, tools, and skills to perform effectively and within SLA
- Maintain and enforce quality standards across all CDD processes, acting as an escalation point for complex cases and conducting regular quality assurance checks
- Own and continuously improve CDD procedures and workflows, identifying efficiencies and driving process improvements.
- Act as the primary operational point of contact for internal stakeholders — including Sales, Customer Relations and Product teams, explaining CDD requirements, resolving queries, and ensuring a consistent customer experience
- Work with Product and Technology teams, and external vendors, to ensure CDD tooling and systems are optimised and enhanced to support effective and efficient due diligence operations
- Produce and maintain MI and reporting on team performance, SLA adherence, and quality metrics, using data to drive decisions and identify risk or capacity issues
Koho hledáme
- Minimum 2 years of experience leading a CDD or KYC operations team in a fintech, bank, or merchant acquirer
- Solid working knowledge of CDD and KYC requirements
- Understanding of UK and EU AML regulations as they apply to Customer Due Dilligence
- Strong people management skills with experience managing teams across multiple workstreams
- Proven ability to manage SLAs and quality in a high-volume operational environment
- Excellent stakeholder management and communication skills, including the ability to explain compliance requirements clearly to non-compliance audiences
- Comfortable operating in a fast-paced, ambiguous environment with competing priorities
Benefity
- We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.
